Defective CA 640C v2

Hi All,
Xela please try for a replacement only. Do not settle for repair of a brand new component unless u have no option.
It can happen in transit and can happen to any component budget or hi end. If its more than just a stray instance the quality control of CA is poor IMO and it should be brought to their notice.

Particleman WHERE R U? Apart from the reputation and thanks etc the moderators are also implementing a monetary penalty for all those who stay away from the forum for long durations and ur name is on that list!!!HAHA
Hope all is well.
Regards

Hi All!

I tried all of the above procedures, unfortunately they did not work. . . So the last option is to send the unit to the store tomorrow . . .

Thanks you all guys! .. . I'll keep you posted once the unit returns . . .

Dinyaar, Particleman had a post before you. . .

Hi,
Xela particleman was a very active member till he switched jobs and now rarely has the time to post here. Since i saw him post on ur thread i commented.
Anyway hope your issue is resolved to your satisfaction at the earliest.
Regards

Sorry Dinyaar, I didn't know . . . I thought you missed the post since it was on the 1st page . . . mea culpa. . .

I'll send the unit today and hopefully will be delivered back on Monday. Thanks!

Regards!

While returning goods for Return / Warranty service many companies insists on Return Authorization Number w/o that they don't process the compliant. Check the procedure and keep notes of everything.

While sending the unit use original box and all original packing material. Also let them know that you are sending the unit along with all accessories that came with it including remote control, battery cells (for Remote),power cord, Interconnects, User Manual, unfilled Warranty card etc.

Keep photo copies of sales invoice and related documents with you (most companies ask original documents along with returned goods).

Also note down product Sr number and take pictures of the unit (Front, back- showing Sr Number) and one with that 'Error' message.

God forbid but if this turns into a long drawn process and enters into disputes then (and all the supporting original documents are not with you), those photocopies and pictures could be the only rescue.


And last, don't remain under the impression that your complaint will be promptly attended and you will receive a brand new unit, the next day by overnight express shipping.



Hope this helps.

SUhas

SuhasG,

Thanks a lot for the reminder! . . . Actually, upon reading your post, I sent SMS immediately to the company, informing them the shipment and its contents.

SuhasG, the company did not require original invoice, so I just sent a photocopy.

God willing, this will be solved ASAP . . .

Thanks again and Regards!

xela