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Loud Buzzing noise and Plasma screen Broken, 5 mths old

Discuss Loud Buzzing noise and Plasma screen Broken, 5 mths old at the Television within the HiFiVision.com - Audio Video Hi-Fi Forum; hi We purchased panasonic-50 inches plasma, model no.- TH-P50XT50D from Croma - Bannergatta , Bangalore ...

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Old 7th April 2013, 02:24 PM
 
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Angry Loud Buzzing noise and Plasma screen Broken, 5 mths old


hi
We purchased panasonic-50 inches plasma, model no.- TH-P50XT50D from Croma - Bannergatta , Bangalore on 24.Sept.12, thinking this is a great brand offers 3 years extended warranty and has a panel life, Up to 100,000 Hours .
On 8.3.13. At 1pm when I switched on the TV I heard a loud buzzing noise and the display was blank- no picture was coming ,
To our horror The display had developed a big crack
post logging a call the company trained tech came in and without looking at the screen proclaimed, PHYSICAL DAMAGE

None of the company trained technicians explained about the buzzing noise that was coming even before the crack on the plasma screen was visible

neither panasonic nor Croma are helping us in replacement,
what can we do to get our rights heard.
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Old 7th April 2013, 02:29 PM
 
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Re: Loud Buzzing noise and Plasma screen Broken, 5 mths old

Any pic? Seems like thermal expansion.
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Old 7th April 2013, 03:52 PM
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Re: Loud Buzzing noise and Plasma screen Broken, 5 mths old

Even i suspect this might be a case of thermal expansion.

Was your TV connected to a voltage stabilizer or was it connected directly to the mains? Can you rule out a voltage spike when the TV stopped working?

Did the service technician open the set and inspect for any signs of internal damage? He should check if there are any burnt board or some internal damage due to short circuit or voltage spike which could rule out external physical damage.

Get in touch with your local main office of Panasonic and complain about the tech who visited your place. If they ask you to contact some local service center, then ask for some senior contact person at the service center/department. Get an another technician to inspect your set and make sure he opens and checks the set. When the technician opens the set take some pics of the internal components and keep it for the record and get a copy or in written the comments of the technician or the service center. Keeping a record of pics and response of the company would help you if you decide to go to the consumer court.

If things do not work with your local Panasonic office then contact Panasonic India's Head office. If nothing works then contact Panasonic India's MD - Mr Manish Sharma, he is very knowledgeable about Panasonic TVs as he was earlier in the TV department of Pansonic. You can get in touch with him through twitter @ _Manish_Sharma_ You can also post your complaint to Panasonic India's Twitter and Facebook page.

Cases like these are always tricky, we have also had reports of cases like yours in our forum. I can remember members reporting about cracked screens in Panasonic and Samsung Plasma TVs and the companies refused to cover the damage under warranty.

Found the thread where a forum member posted a case similar to yours - http://www.hifivision.com/television...tml#post385040. You can check with that forum member to find out if he got his TV repaired under warranty and he could give you some pointers.
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Old 9th April 2013, 04:15 PM
 
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Re: Loud Buzzing noise and Plasma screen Broken, 5 mths old

All these multinational companies who make TV are c-h-o-r-s.

My TV also went off one year and one month, went off, now when I switch on TV it turns on, but if anyone sees, they think why have I covered the TV with a white screen and watching it.

Your's at least in-warranty, can go to consumer court and file case.

But mine out of warranty, 36,000 rs gone.

Now they are telling if you want you have to change panel, and for that new panel warranty is just 3 months.
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Old 9th April 2013, 04:38 PM
 
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Re: Loud Buzzing noise and Plasma screen Broken, 5 mths old

What causes thermal expansion in plasma tv's? Poor ventilation around the unit for sure. Though there is absolutely nothing surrounding my Samsung plasma, it runs quite hot and I can feel heat radiating off the screen when I stand right in front of it.
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Old 9th April 2013, 05:13 PM
 
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Re: Loud Buzzing noise and Plasma screen Broken, 5 mths old

Apparently these happen but are very rare.

For manufacturer it may be 1-in-a-million. Unfortunately for the victim it is 1-out-of-one.

What I don't get is, since this percentage is so small, why he manuafacturers don't replace willingly. These dumbos don't realize the amount of goodwill that would generate?

At the end of the day the customer who bought an expensive device would feel rightfully cheated, and that is a very bad feeling.
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Old 9th April 2013, 05:14 PM
 
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Re: Loud Buzzing noise and Plasma screen Broken, 5 mths old

intentionally left blank!
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Old 9th April 2013, 06:34 PM
 
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Re: Loud Buzzing noise and Plasma screen Broken, 5 mths old

Hi baleno

I am sorry to hear about your set. As Nishant suggested, do a continuous followup and if nothing working, escalate it to the higher management. I wish you get your problem solved. If nothing works out, send a notice email to Panasonic that you would be going to consumer court if things are not sorted out within a time frame. Sending such notice emails works.
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Old 9th April 2013, 10:34 PM
 
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Re: Loud Buzzing noise and Plasma screen Broken, 5 mths old

Post your problem in Panasonic Facebook Page. Increase its visibility.
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Old 10th April 2013, 02:28 PM
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Re: Loud Buzzing noise and Plasma screen Broken, 5 mths old

Very sorry to hear about your plight. All these are very useful suggestions. I hope that your case is resolved to your satisfaction.


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