Help needed regarding warrranty!

[devilwearsprada]

Guys, I have a Panasonic 42U20D LCD.
It is about 1.5 Years Old.
5 days back, the TV picture suddenly stopped.
The Technician said it was a problem with the motherboard(?)
I told him that the TV was in 1+2 Warranty, but he refused and said you need a warranty card which the dealer gives. I told him that I have got around 6 products from the same dealer(Dawar Gurgaon), and warranty has always been offered on the bill.
He said he will ask the main office. Another Guy Called up a day after, and told me warranty doesn't apply. He is quoting Rs.9000 for the part and a 7 day period.
How should I go about it, as I did pay for the warranty, which was with the bill according to the dealer :sad:

 

[canchi]

Approach the dealer and get him to give a written split -up of the bill mentioning the added warranty and then take it to the higher -ups at Pana.

 

[jagdish_p]

Looks like the extended warranty is from the dealer. The dealer will provide for the repair- approach him.

 

[just4kix]

As far as I know, the 2 years extended warrranty is on panel only. But argue nevertheless.

 

[adder]

Call a panasonic brand shop and just enquire about a new LED tv and ask them about the term of warranty whether it applies to the whole tv or just the panel.

There was also a thread or a post regarding the warranty of panasonic tvs a while back do search the forum.

 

[just4kix]

Just checked my own warranty card. It says one year warranty on full TV and two years extended warranty on panel only.

 

[ketansethi1987]

If you paid extra for the warranty it shall apply to both the TV and the panel. Go to your dealer and ask him. You need a proof to show you paid extra for the extended warranty.

 

[devilwearsprada]

The Dealer is unresponsive and so is the customer care. What is the matter with these people. I will have to buy a new TV, I suppose :/

 

[ketansethi1987]

If you have emails of both give it to them in writing that you are trying to contact them n there is no response n ur going to the court. Plus write an email to panasonic directly as well.