Hey guys,
I am stuck in a weird situation between the customs in India and DTDC. The sole reason of this post is to know whether anyone else has ever faced this issue, and how do I go resolving the matter, so here goes...
I purchased records from an online store in the UK called Cold Cuts/ Hot Wax.
The amount came up to 144 (11,964.00 rupees) plus another 40 for shipping it. The online retailer shipped it through their local courier DPD UK, forwarded further onto DTDC, their apparent parter in India.
The package has reached India two days ago, and tracking it shows customs cleared however I got a call from some guy in Delhi claiming to be from DTDC informing me that the package has custom duties levied to the amount of 5466.00 rupees. He also sent me an email asking me to transfer the said amount to a bank account under the name of DTDC Courier and Cargo Limited. However I informed him, that the custom charges are ridiculously high for an package thats worth just 12000 rupees. He claims its because of GST changes. Further on, the UK courier company claims too that there is a custom charge on the package, and leads me to the same guys. My local DTDC office claims and also from my experience, they never collect custom charges through online bank transfers, its usually done at the recipient's address/ or at the local hub.
What I would like to know, has anyone faced such an issue? Also would like to know what does the government classify vinyl records under, and above what amount should I pay tax and if any tax is levied, how can I refute it.
I am stuck in a weird situation between the customs in India and DTDC. The sole reason of this post is to know whether anyone else has ever faced this issue, and how do I go resolving the matter, so here goes...
I purchased records from an online store in the UK called Cold Cuts/ Hot Wax.
The amount came up to 144 (11,964.00 rupees) plus another 40 for shipping it. The online retailer shipped it through their local courier DPD UK, forwarded further onto DTDC, their apparent parter in India.
The package has reached India two days ago, and tracking it shows customs cleared however I got a call from some guy in Delhi claiming to be from DTDC informing me that the package has custom duties levied to the amount of 5466.00 rupees. He also sent me an email asking me to transfer the said amount to a bank account under the name of DTDC Courier and Cargo Limited. However I informed him, that the custom charges are ridiculously high for an package thats worth just 12000 rupees. He claims its because of GST changes. Further on, the UK courier company claims too that there is a custom charge on the package, and leads me to the same guys. My local DTDC office claims and also from my experience, they never collect custom charges through online bank transfers, its usually done at the recipient's address/ or at the local hub.
What I would like to know, has anyone faced such an issue? Also would like to know what does the government classify vinyl records under, and above what amount should I pay tax and if any tax is levied, how can I refute it.