sandeepgarg
Member
I had 2 Tata SKY SD connections. I asked them to set up 2 TATA SKY+ HD for these. The local dealer arranged for 2 boxes and sent the TATA SKY personnel to set them up on the 1st March.
The 1st set top box set-up without any issues. Now the 2nd box was not able to download the software so they took it back. No issues till now.
Now start the problems.
The 1 new set top box asked me for a re-charge. HUH!!!
Why?? Because the service persons/dealers persons had created another Cust ID and issued the 2 NEW +HD boxes. There was an annual recharge (done about 4-5 days back only) existing on my old ID and also a 1700/- balance (as I had 2 sets running). I did not recharge it, and in fact called up TATA Sky call center with the problem.
They, After verification of the 2 CUSTOMER IDs told me that they could see that one of the box installations was still pending, and they would merge the new Cust. ID with the old one, once this box was set up fully.
This setup was done on 3rd Feb. This time the service staff at Ajmer got the box issued in my old ID only.
I put in a request giving all the relevant details. The Customer Care also gave me an assurance that they would do the needful and I would get a CALL back from the relevant office to complete the process within 24 hours. They issued me a service request no. 1-9431707953 saying that they will get back to me by 16:14:42 on 04-03-2011. (WOW!! for the exact time).
Now, no one contacted me, and I contacted their HELPLINE nos. again. This time the lady told me that she is putting a mail to Bangalore/Hyderabad and asking the relevant department to co-ordinate with me at the earliest. She was sure that they would call back within a few hours.
They have such a funny system of disconnecting the TOLL FREE call after 7 minutes automatically. I was disconnected 4 times, explaining my problem every time to a new person, as I was also not able to get through to their regular nos. (non-TOLL FREE).
The +HD box has to be recharged in 3 days. This set stopped functioning on the 5th morning. On calling up the local office and Customer care they assured me that they will clear the problem at the earliest.
Finally in the evening of 5th, I got through the paid no. and had a long chat 1st with the person on the line, and then with their supervisor. They assured me that The problem would be resolved by Monday. I told them that I was returning all the sets and was now contemplating taking them to Consumer court, as they were out to cheat me. Even the dealer was after them to clear this up at the earliest. I asked them to put up my problem again to the relevant persons, along with my threat to return the boxes and ask for a full refund. They gave me a new request no. 1-9457202007 with assurance that it would be cleared within 24 hours.
Now today is Monday 7th March night and STILL no call back. The dealer is finally resigned that the installed boxes (Both the functioning one and the non functioning one) are all coming back to him, and he will have to give me a refund.
Is TATA stupid? Or do they have an It does not matter to us attitude?
What do I do? return the sets, and let the dealer (Who is also my elder cousin) fight it out with the company? He is resigned to anything, and has had enough discussions with the TATA Sky executives, to no avail.
The 1st set top box set-up without any issues. Now the 2nd box was not able to download the software so they took it back. No issues till now.
Now start the problems.
The 1 new set top box asked me for a re-charge. HUH!!!
Why?? Because the service persons/dealers persons had created another Cust ID and issued the 2 NEW +HD boxes. There was an annual recharge (done about 4-5 days back only) existing on my old ID and also a 1700/- balance (as I had 2 sets running). I did not recharge it, and in fact called up TATA Sky call center with the problem.
They, After verification of the 2 CUSTOMER IDs told me that they could see that one of the box installations was still pending, and they would merge the new Cust. ID with the old one, once this box was set up fully.
This setup was done on 3rd Feb. This time the service staff at Ajmer got the box issued in my old ID only.
I put in a request giving all the relevant details. The Customer Care also gave me an assurance that they would do the needful and I would get a CALL back from the relevant office to complete the process within 24 hours. They issued me a service request no. 1-9431707953 saying that they will get back to me by 16:14:42 on 04-03-2011. (WOW!! for the exact time).
Now, no one contacted me, and I contacted their HELPLINE nos. again. This time the lady told me that she is putting a mail to Bangalore/Hyderabad and asking the relevant department to co-ordinate with me at the earliest. She was sure that they would call back within a few hours.
They have such a funny system of disconnecting the TOLL FREE call after 7 minutes automatically. I was disconnected 4 times, explaining my problem every time to a new person, as I was also not able to get through to their regular nos. (non-TOLL FREE).
The +HD box has to be recharged in 3 days. This set stopped functioning on the 5th morning. On calling up the local office and Customer care they assured me that they will clear the problem at the earliest.
Finally in the evening of 5th, I got through the paid no. and had a long chat 1st with the person on the line, and then with their supervisor. They assured me that The problem would be resolved by Monday. I told them that I was returning all the sets and was now contemplating taking them to Consumer court, as they were out to cheat me. Even the dealer was after them to clear this up at the earliest. I asked them to put up my problem again to the relevant persons, along with my threat to return the boxes and ask for a full refund. They gave me a new request no. 1-9457202007 with assurance that it would be cleared within 24 hours.
Now today is Monday 7th March night and STILL no call back. The dealer is finally resigned that the installed boxes (Both the functioning one and the non functioning one) are all coming back to him, and he will have to give me a refund.
Is TATA stupid? Or do they have an It does not matter to us attitude?
What do I do? return the sets, and let the dealer (Who is also my elder cousin) fight it out with the company? He is resigned to anything, and has had enough discussions with the TATA Sky executives, to no avail.
