guys
thought i would let you'll know my experience with samsung & their customer service.
I'd bought a Samsung plasma tv (model PS51E8000GR) in Nov 2012 & immediately I'd wanted an 3 years extended warranty as cover for it. I''d put in a request for the same with samsung helpline on multiple occasions but no one turned up. Despite repeated reminders, requests and follow ups from my side no one bothered to turn up. I even e-mailed complaints to the CEO office but all I got was assurances that the matter would be looked into & the warranty extension done, but it never was. I was almost pleading for them to come and collect my cheque but no one turned up. i pursued the matter on & off till 2014. Finally I had to go out of town for awhile and after that I couldnt follow up the matter any longer & after that it slipped my mind.
suddenly in oct of last year (2015) all the hdmi ports on the tv stopped working. so within less than 3 years of purchase all the hdmi ports of the tv have stopped working. Which means thanks to no fault of mine I have a tv without functioning hdmi ports. irony is if the warranty extension had been done i could have got the issue fixed.
i emailed samsung about this & i got a call that they'd get back to me about this but as usual they didnt.
so keep this in mind when you'll are looking to buy a samsung tv.
thought i would let you'll know my experience with samsung & their customer service.
I'd bought a Samsung plasma tv (model PS51E8000GR) in Nov 2012 & immediately I'd wanted an 3 years extended warranty as cover for it. I''d put in a request for the same with samsung helpline on multiple occasions but no one turned up. Despite repeated reminders, requests and follow ups from my side no one bothered to turn up. I even e-mailed complaints to the CEO office but all I got was assurances that the matter would be looked into & the warranty extension done, but it never was. I was almost pleading for them to come and collect my cheque but no one turned up. i pursued the matter on & off till 2014. Finally I had to go out of town for awhile and after that I couldnt follow up the matter any longer & after that it slipped my mind.
suddenly in oct of last year (2015) all the hdmi ports on the tv stopped working. so within less than 3 years of purchase all the hdmi ports of the tv have stopped working. Which means thanks to no fault of mine I have a tv without functioning hdmi ports. irony is if the warranty extension had been done i could have got the issue fixed.
i emailed samsung about this & i got a call that they'd get back to me about this but as usual they didnt.
so keep this in mind when you'll are looking to buy a samsung tv.