ISO
Active Member
Until now I have ordered only three items out of which one item was paid delivery that came within time (30 days) with proper tracking information.
Other two items were under free delivery. They are sent by china ordinary post took more than 60 days but I haven't received goods. Out of which I successfully oped a depute and according to them my refund is in progress.
For the second item, my buyer protection is about to finish. When I open depute and click on item not received, I was taken to product tracking page. In short Ali express is not allowing me to open depute. I requested several times to the seller to extend buyer protection period but he is not responding. In short I'm about to loose my buyer protection and Ali express is not allowing me to open depute. I will be helpless if items are not received.
Considering Korona problems, they should automatically extended buyers protection.
Please note free delivery by ordinary post do not have proper or rather vague tracking information that works only for the county of the origin and not for the destination country. Lesson learnt hard way not to fall for free delivery and opt for paid delivery and get peace of mind
Other two items were under free delivery. They are sent by china ordinary post took more than 60 days but I haven't received goods. Out of which I successfully oped a depute and according to them my refund is in progress.
For the second item, my buyer protection is about to finish. When I open depute and click on item not received, I was taken to product tracking page. In short Ali express is not allowing me to open depute. I requested several times to the seller to extend buyer protection period but he is not responding. In short I'm about to loose my buyer protection and Ali express is not allowing me to open depute. I will be helpless if items are not received.
Considering Korona problems, they should automatically extended buyers protection.
Please note free delivery by ordinary post do not have proper or rather vague tracking information that works only for the county of the origin and not for the destination country. Lesson learnt hard way not to fall for free delivery and opt for paid delivery and get peace of mind