manojrc
Active Member
Admin, please delete if this post violates any forum rules.
Dear All,
I got this contact for this Kolokota based Nak tech from a random OLX user who was selling a deck.( Or is it the same Tech person !! Read on.. )
I promptly contacted this 50 year old self procliamed Nak expert ( Don't want to disclose his name now, since I filed a complaint in the consumer forum. If anyone wants to know his name, please DM me. I may eventually disclose his name if needed ). I sent him a video of the tape deck and he confirmed that it costs max 5k including service + spares. I agreed and shipped to his address.
Since received the deck, he has been asking to sell it to him for parts which I refused. Then after a few days, he informed me that VU meters can't be repaired.
Then he confirmed to me that he restored the deck & sent a final bill, hold your breath, worth Rs 17500 !!! I requested him to send me the detailed bill, which he did.
I checked the price of a replacement IC & saw that he charged me over 5k for 4 ICs. I checked online the price and to my shock, I found that it's just Rs 64 ( Sixty Four rupee ) !! Overall he charged me 13k for components alone but the retail price of these components is less than 200 rupee.. !!
Also when I prompted, he confirmed that he couldn't fix the Auto record azimuth issue !!. Basically, he couldn't do much other than it now plays tapes !!!
When I confronted him with the evidence of overcharging, he arrogantly increased the final bill amount and now I've to pay 27k including shipping !!!
I can only blame myself for trusting such Fraud techs.
I've mainly two issues in this transaction
1) Technician never informed me of the revised estimate to get my approval before starting the work.
2) Charging 100 times more markup is totally unacceptable & unethical. Now I want to know whether this is even legal. That's why I filed a consumer complaint
This post has few objectives. Tarnishing someone's ( or a company's ) image in a public forum is NOT the one. Instead, I want to share my learnings with this wonderful community.
1) Always get all T&C in writing. Always inform tech that if it's more than 5% of the initial estimate, they have to formally inform you & get your written approvals
2) Try to get it repaired locally. This will also save shipping cost & avoid potential damages. Since I couldn't find anyone in Kerala, I had to go this way. A known devil is better.....
3) Get the details about the components to be replaced upfront. If you can source it, that's better. This will also give the technician a message that they can't over charge you
I'll appreciate if you share your experience with consumer complaints. Have you tried? Does it really work? Will we get justice in these kinds of cases? In fact the technician even claims that since we don't have any such government norms, he can charge whatever he wants & even challenged me to file any kind of cases against him !!!
All feedback, suggestions, recommendations are welcome..Also, please do suggest a good Nak Tech in Kerala ( Kochi )
Thank you and have a wondereful new year ahead
- Manoj
Dear All,
I got this contact for this Kolokota based Nak tech from a random OLX user who was selling a deck.( Or is it the same Tech person !! Read on.. )
I promptly contacted this 50 year old self procliamed Nak expert ( Don't want to disclose his name now, since I filed a complaint in the consumer forum. If anyone wants to know his name, please DM me. I may eventually disclose his name if needed ). I sent him a video of the tape deck and he confirmed that it costs max 5k including service + spares. I agreed and shipped to his address.
Since received the deck, he has been asking to sell it to him for parts which I refused. Then after a few days, he informed me that VU meters can't be repaired.
Then he confirmed to me that he restored the deck & sent a final bill, hold your breath, worth Rs 17500 !!! I requested him to send me the detailed bill, which he did.
I checked the price of a replacement IC & saw that he charged me over 5k for 4 ICs. I checked online the price and to my shock, I found that it's just Rs 64 ( Sixty Four rupee ) !! Overall he charged me 13k for components alone but the retail price of these components is less than 200 rupee.. !!
Also when I prompted, he confirmed that he couldn't fix the Auto record azimuth issue !!. Basically, he couldn't do much other than it now plays tapes !!!
When I confronted him with the evidence of overcharging, he arrogantly increased the final bill amount and now I've to pay 27k including shipping !!!
I can only blame myself for trusting such Fraud techs.
I've mainly two issues in this transaction
1) Technician never informed me of the revised estimate to get my approval before starting the work.
2) Charging 100 times more markup is totally unacceptable & unethical. Now I want to know whether this is even legal. That's why I filed a consumer complaint
This post has few objectives. Tarnishing someone's ( or a company's ) image in a public forum is NOT the one. Instead, I want to share my learnings with this wonderful community.
1) Always get all T&C in writing. Always inform tech that if it's more than 5% of the initial estimate, they have to formally inform you & get your written approvals
2) Try to get it repaired locally. This will also save shipping cost & avoid potential damages. Since I couldn't find anyone in Kerala, I had to go this way. A known devil is better.....
3) Get the details about the components to be replaced upfront. If you can source it, that's better. This will also give the technician a message that they can't over charge you
I'll appreciate if you share your experience with consumer complaints. Have you tried? Does it really work? Will we get justice in these kinds of cases? In fact the technician even claims that since we don't have any such government norms, he can charge whatever he wants & even challenged me to file any kind of cases against him !!!
All feedback, suggestions, recommendations are welcome..Also, please do suggest a good Nak Tech in Kerala ( Kochi )
Thank you and have a wondereful new year ahead
- Manoj
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