Sony TV conjured a double image problem with flickering horizontal lines.

[dandysandy]

Hello everyone,

I am new here and I am glad to have found this forum dedicated to AV in India. I also lurk in the home theatre subreddit, but that subreddit caters to US audience more. I wanted to share an issue I am facing and have your thoughts on the same.

My Sony X90J55 started to show the double image with horizontal lines flickering at the lower third part of the entire TV. Like in the image attached below.
You can also check the full video to get the clear picture of what is happening in the drive link below:

Link: https://drive.google.com/file/d/17Nb2m_LjE93RRFmTxWiPWWUcZmhDVn_8/view?usp=sharing

Now, I bought this TV in October 2021 and so far I have been enjoying all its glory. But since a couple of days this issue sprang up. I made a mistake of not getting an extended warranty expecting it to work flawlessly for at least 5 years, but the TV has better ideas.

I talked to Sony Service center and their service men mentioned display replacement for around 40k. Half an hour after the service men leave, I receive a call from their their superior saying that we can add extra warranty to your TV and make the necessary repairs for free. Now, keep in mind that I didn't buy extended warranty while purchasing the TV.

Does this sound fishy to you cause it sure as hell does sound fishy to me! As first of all they quote 40k INR for repairs and now suddenly the repairs are free? They must have decided to get good parts of my TV and put together mediocre ones and repair my TV to working conditions right? Only the catch was that I send the TV to service center.

I told them to carry out the necessary repairs at my home and they said it is not possible. So, I denied their free support. Call me old fashioned, but I believe that repairs done in the house in front of our eyes are better. Logically it does strike our minds that at service center will take our good parts and replaced them with mediocre ones. My family is in support of in home repairs too.

As an option, I did talk to a local repairman and he quoted around 20k to 30k INR for 3rd party screen/ display panel replacement.

I am sill on the fence on what route should I take going ahead? Also, I did see the taping method solution

for the problems similar to mine and they are basically free to do repairs without any replacement required. And now am not mentally prepared to spend 20-40k INR.

What do you guys think? Did any of you face similar issues? Please share your thoughts.

 

[ajuvignesh]

Can it be a software issue? Did you try resetting the tv?

 

[dandysandy]

Can it be a software issue? Did you try resetting the tv?

Yes, I tried the soft reset and the full reset which did not prove to be fruitful. It is not a software issue and many technicians said the same. I did try the tape method of blocking a few pins on the cable with the help of a local technician.

This solving the horizontal bands issue but creates a new one. So now the colors on the right side of the whole panel look a bit dull and the RED color is very desaturated.

If anything more that can be done to resolve the desaturation, any help would be much appreciated. Thanks.

 

[edjamesx]

I talked to Sony Service center and their service men mentioned display replacement for around 40k. Half an hour after the service men leave, I receive a call from their their superior saying that we can add extra warranty to your TV and make the necessary repairs for free. Now, keep in mind that I didn't buy extended warranty while purchasing the TV.

Does this sound fishy to you cause it sure as hell does sound fishy to me! As first of all they quote 40k INR for repairs and now suddenly the repairs are free? They must have decided to get good parts of my TV and put together mediocre ones and repair my TV to working conditions right? Only the catch was that I send the TV to service center.

If they are from authorized Sony service center then you don't need to worry about anything. Sometimes the Engineer itself may not be aware the extended warranty can be purchased at this point. That's why they did not tell at first time. From Sony Service center they will not take your TV parts and will reuse it. Because they have to deliver your TV in working condition and They will not use used parts in other TVS in such reputed company. They use the fresh parts only.
It happened to me for my Water purifier where they told me to buy extended warranty at third year. And It was beneficial to me after 4th year for replacing some of repaired parts and reduced my overall cost.

Hence , you better take the offer from them if its really beneficial to you and still warranty applies for next two years. It will be their sole responsibility for your TV for next two years.