Hi,
I want to mention here one very pathetic experience which I would have never expected from giant AIRTEL.
My customer ID is 3007188359 . This HD setbox restarts after every 4 minutes while watching some program. Here the signals are fine and clear but this problem is there. So I registered a complaint for this on 16th Feb 2013 but till now 22 nd Feb no one visited my home to look at this issue. Everytime I gets call from some guys "Sir what is the problem". I have to re-iterate this problem to all of them and at last they reply "Sir, we do not have setup box for HD now so it will come in next 2-3 days." So now it is been 7 days but no one ever has visited my home to look into the real issue. This is the worst service I have seen in my life time. Then again I registered complaint with customer service on 18th , 20th, 22nd but no outcome. They just mention "sir we will resolve this in next 24 hours" . I don't know why they are behaving like as if we are all foolish customers???
I have decided to change the connection finally and will remove my both connections and will also try that no one in my close contacts and friends buy AIRTEL DTH connection ever.
Good -bye
Sushil
I want to mention here one very pathetic experience which I would have never expected from giant AIRTEL.
My customer ID is 3007188359 . This HD setbox restarts after every 4 minutes while watching some program. Here the signals are fine and clear but this problem is there. So I registered a complaint for this on 16th Feb 2013 but till now 22 nd Feb no one visited my home to look at this issue. Everytime I gets call from some guys "Sir what is the problem". I have to re-iterate this problem to all of them and at last they reply "Sir, we do not have setup box for HD now so it will come in next 2-3 days." So now it is been 7 days but no one ever has visited my home to look into the real issue. This is the worst service I have seen in my life time. Then again I registered complaint with customer service on 18th , 20th, 22nd but no outcome. They just mention "sir we will resolve this in next 24 hours" . I don't know why they are behaving like as if we are all foolish customers???
I have decided to change the connection finally and will remove my both connections and will also try that no one in my close contacts and friends buy AIRTEL DTH connection ever.
Good -bye
Sushil