just4kix
Well-Known Member
I think that no one needs to be told on how efficient and great the service is from Amazon worldwide. We expected the same service when they started in India - well they were already present as Junglee.com but I am talking about Amazon.in in particular. Over the short time, they have established an excellent reputation completely matching their worldwide counterparts. But in this thread, I am going to post a feedback on the return and refund policy and actual experience.
Background:
I ordered the first six seasons of the TV show Friends from Amazon.in because the price was great. Plus there was a free gift of a coffee mug with each full season package with the logo of Friends inscribed. I was pleased with the deal. The items were sold by Pritam Music and shipped by Amazon. The package came in a big box within 3 days. Unfortunately, I observed that quality of the DVD transfer was extremely poor. I did have the complete 10 seasons purchased earlier from USA. Many discs have gone bad that I have mentioned in another thread. I wanted to replinish the full set. But the quality was dismal. So I decided to return the whole six seasons.
Apprehensions:
I was slightly worried about a few things. DVDs and BDs, once opened are not usually accepted back. In the US, they either give replacements or store credit. I had opened two packages (Season 1 and 2). I was not too much worried because, I thought that I should get a full refund for at least four seasons and maybe an Amazon credit for the two opened packages. Secondly, I was more worried about the cost of shipping back and the hassle of repacking, taking the package to courier, etc. Lastly, I was worried on how long it would take to get the money/credit back - after all Rs. 5520 is a decent sum.
The Return/Refund Process:
Contrary to my apprehensions, the whole process was quite smooth. First I had to click on the "Return Items" link and choose the order/items that I wished to return. I was asked to enter a reason. My reason was "Not satisfied with the quality" or something like that. Next, the process guided me completely to create the RMA (return material authorization), the docket for return with packing slip, commercial invoice, etc., the Airway Bill Number (via FedEx), and all the documentation that was required. Overall the return was free of shipping charges. But best of all, the AWB was already created and FedEx intimitated for home pickup. I used the same original box for return packaging and stuck the labels at appropriate places (the documentation was completely clear on what to do). The next day the FedEx guy came and picked up the package and that was that. All I did was spent some time on the computer, printer and the preparation of the package.
I could track the delivery of the package on FedEx. Since I live in Pune and the delivery was to Bhiwandi (near Navi Mumbai on Mumbai-Nashik NH3), the package was delivered to Amazon the next day. The day after that, I received delivery confirmation and by late afternoon I received the message/e-mail acknowledging the delivery and that the refund was in process. Two days after that I received confirmation that refund was credited in full to my credit card. No partial refund for unopened items and Amazon credit for the opened items - but full refund.
Conclusion:
I am extremely happy with Amazon webstore policies. I would always prefer to deal with them as a store of first choice, even if items are slightly cheaper elsewhere. I hope that my experience helps others.
Background:
I ordered the first six seasons of the TV show Friends from Amazon.in because the price was great. Plus there was a free gift of a coffee mug with each full season package with the logo of Friends inscribed. I was pleased with the deal. The items were sold by Pritam Music and shipped by Amazon. The package came in a big box within 3 days. Unfortunately, I observed that quality of the DVD transfer was extremely poor. I did have the complete 10 seasons purchased earlier from USA. Many discs have gone bad that I have mentioned in another thread. I wanted to replinish the full set. But the quality was dismal. So I decided to return the whole six seasons.
Apprehensions:
I was slightly worried about a few things. DVDs and BDs, once opened are not usually accepted back. In the US, they either give replacements or store credit. I had opened two packages (Season 1 and 2). I was not too much worried because, I thought that I should get a full refund for at least four seasons and maybe an Amazon credit for the two opened packages. Secondly, I was more worried about the cost of shipping back and the hassle of repacking, taking the package to courier, etc. Lastly, I was worried on how long it would take to get the money/credit back - after all Rs. 5520 is a decent sum.
The Return/Refund Process:
Contrary to my apprehensions, the whole process was quite smooth. First I had to click on the "Return Items" link and choose the order/items that I wished to return. I was asked to enter a reason. My reason was "Not satisfied with the quality" or something like that. Next, the process guided me completely to create the RMA (return material authorization), the docket for return with packing slip, commercial invoice, etc., the Airway Bill Number (via FedEx), and all the documentation that was required. Overall the return was free of shipping charges. But best of all, the AWB was already created and FedEx intimitated for home pickup. I used the same original box for return packaging and stuck the labels at appropriate places (the documentation was completely clear on what to do). The next day the FedEx guy came and picked up the package and that was that. All I did was spent some time on the computer, printer and the preparation of the package.
I could track the delivery of the package on FedEx. Since I live in Pune and the delivery was to Bhiwandi (near Navi Mumbai on Mumbai-Nashik NH3), the package was delivered to Amazon the next day. The day after that, I received delivery confirmation and by late afternoon I received the message/e-mail acknowledging the delivery and that the refund was in process. Two days after that I received confirmation that refund was credited in full to my credit card. No partial refund for unopened items and Amazon credit for the opened items - but full refund.
Conclusion:
I am extremely happy with Amazon webstore policies. I would always prefer to deal with them as a store of first choice, even if items are slightly cheaper elsewhere. I hope that my experience helps others.
