Beware of Tata Sky policies!!!

[prankey]

dont know if this is policy issue but I would share my experience with TS.

Am subscriber of TS since three years, with TS HD and Std TS connections.

One month back I ordered TS HD+ to replace my TS Std, Technicians came and did the installation, and removed/replaced my old Std TS with HD+.

Couple of days back TS marketing calls me for marketing upgrade to Annual Mega Pack, since I have three connections at my home I only need to pay addtional 160 per additional box. (to my horror) I asked him but I have only two box connected and one Std box in my attic.

After many calls with CC and escalations I had to cancel my third unused connection for which I paid charges for one month unnecessarily.

I am shocked to find their attitude that they had guts to tell me that...

1. Technicians do not know the policies of TS whether they should convey to customer that their Set top is being replaced or being added as new connection to my account.
2. Customer should cancel unused connection on their own.
3. Marketing guy told me that I need to recharge complete 1800 per additional connection for entire one year, but CC folk told me it would be still deducted per month basis then what the point of recharging for one year at one time.

Many folks @cc I talked during whole episode kept giving wrong incomplete information about the cancellation process i.e. I should send mail to cc with set top box ID, later on they did it on call but still insisted for ID, later when I got ID they claimed they dont need that..

Any ways now I am tied up with TS for one whole year with annual mega pack.

Thought will share with you all if it helps..

Regards
Rajesh

ESCALATE to [email protected] and ask for an explanation for such HARASSMENT or seek compensation through consumer court. I will give you their top bosses email ID if that does not help. Don't leave them dude. And you do not need to be stuck for 1 year if you don't like the connection and they can not resolve the issues. Ask for an immediate refund of full payments if they can not resolve your reported issues. JAAGO GRAHAK JAAGO

Did anyone hear or get the "Business World" magazine delivered? I thought they had mentioned this as an offer on buying the HD+ box with Mega pack..

NO, where did you get this offer from and what was the offer?

 

[madbullram]

The CC floor supervisor called and gave me a new theory: If I upgrade my pack then the recordings will be there but if I downgrade my pack it wont be there. I asked why I shouldn't go to consumer court on this and he said he will get back in 2 hrs!

This is getting more mysterious! really shame on TS!

 

[jbgude]

Last month on installing the new HD box- apparently their installation technician got my old sd + box recativated along with the new HD box- after several calls and mails, to which I have still not go a reply-I keep getting periodic reminders to pay for a second connection that I do not use. (I had stopped it a year back when my family went abroad.)

I too have not got any invoice for the new HD box- despite my askinbg for it- only plus point was they were willing to accept cash - due to the problems of getting the code from the bank for card payments...

There are several other points on which sadly,TS harrases subscribers-I wish there is a smart lawyer among us, who can file a case on our behalf: I am happy to contibute towards the costs.

 

[pguy]

To file a complaint, you can try Akosha | Consumer complaints, Wills, Rent agreements, legal information, legal support, finding a lawyer, lawyer search, notices and more

They can help you all the way until you are ready to file at a consumer court. The charges are minimal. A couple of you can pool in and get it started

 

[jbgude]

I finally mailed a stinker last night to TS along with a copy to their Nodal officer and CEO - threatening legal action if I did not receive a reply in 72 hrs. I have got a confirmation of receipt from the Nodal officer and CEO- but nothing from TS ! Speaks volumes.

I have just noticed that a part of my complaint on overcharging or wrong billing has been corrected as per the message displayed on my TV.

I have also complained against the policy of compelling viewers read their many inane ads via the mail logo -which takes over a minute to load with their push for "Activ" being displayed first, hope they change their attitude.

We really need to push hard to get anything done in this country.

 

[Cheqs]

Here's something else they did, that was really sneaky:
They said that as part of a special offer, we could have access to 4 HD channels for a month, at the payment of Re 1/-. So we opted for the offer. At the end of the offer period, they did not stop the channels, and went on charging us the exorbitant a la carte prices for those channels! They never even sent a notification that the offer has expired, or that we are being charged now. We didn't even bother to check those channels after that one month, and so we realized many months later that those channels have not been withdrawn, and we have been charged a lot of money without our knowledge.