I’ve been using the CXC for over a year and am quite satisfied with its operation and sound. No nonsense and produces excellent sound through the rest of my sound chain (see the signature below). If you love playing your CDs like I do, CXC could be the best transport solution in its price range. Suggest you couple it with a capable DAC through a decent digital coaxial cable.
I hear from the market that they parted ways with the last distributor and hence dealers weren’t getting new stock of Cambridge equipments. That might be a reason the dealer isn’t responding (though they should be mor transparent). I hear a new distributor is already taking over and shipments should be coming in June. Hopefully you should find the dealer more keen now.