Hello guys,
This forum is amazing. There is so much of useful info here. You guys are awesome.
Here is my saga so far,
I'm Bangalore and I picked up this Panasonic 42C10 from e-zone Indiranagar. After using for about 10 days I realized that there is lot of vibration in the TV set when I increase the volume. So, I promptly logged a case with Panasonic. The technician admitted that there is some issue and said he'd replace the speakers. I immediately called up ezone and asked for replacement since it was a new TV. Thye said it had to be done from Panasonic. The Panasonic folks replaced the speakers with no avail. The vibration continued and I insisted on replacement. They finally agreed and took away my TV giving me a stand by. They made yet another attempt to give back repaired TV. I insisted on replacement. They finally sent me a different C10 (supposedly new one). I turned on the TV and did not give any i/p. In the darkness I could see "Colors" channel burnt in in the
panel. The service head insisted that it was a new set and they had turned it on for testing and it could be the result of that and next day everything would be fine.
I made the remark on the job sheet and sent away the service guy after accepting the set.
I asked him to show the usage in service menu and he said he'd not know.
Now, after 3hrs they have left, I figured out that the usage hours shown is 195 and number of times tv was turned on was around 200.
So, guys is this normal for a new TV? I am thinking of proceeding with a consumer complaint because the vibration is still present and I'm being cheated.
Any inputs?
This forum is amazing. There is so much of useful info here. You guys are awesome.
Here is my saga so far,
I'm Bangalore and I picked up this Panasonic 42C10 from e-zone Indiranagar. After using for about 10 days I realized that there is lot of vibration in the TV set when I increase the volume. So, I promptly logged a case with Panasonic. The technician admitted that there is some issue and said he'd replace the speakers. I immediately called up ezone and asked for replacement since it was a new TV. Thye said it had to be done from Panasonic. The Panasonic folks replaced the speakers with no avail. The vibration continued and I insisted on replacement. They finally agreed and took away my TV giving me a stand by. They made yet another attempt to give back repaired TV. I insisted on replacement. They finally sent me a different C10 (supposedly new one). I turned on the TV and did not give any i/p. In the darkness I could see "Colors" channel burnt in in the
panel. The service head insisted that it was a new set and they had turned it on for testing and it could be the result of that and next day everything would be fine.
I made the remark on the job sheet and sent away the service guy after accepting the set.
I asked him to show the usage in service menu and he said he'd not know.
Now, after 3hrs they have left, I figured out that the usage hours shown is 195 and number of times tv was turned on was around 200.
So, guys is this normal for a new TV? I am thinking of proceeding with a consumer complaint because the vibration is still present and I'm being cheated.
Any inputs?