Pathetic Experience with Ezone

[justinpj]

I had purchased Onkyo 3300 from Ezone indiranagar showroom in Bangalore on 5th June during their zero margin sale for Rs. 19999/. They told me that they don't have stock and it will be delivered on wensday ie 8th June. On wensday they told me that there is some delay and it will be delivered on thursday. Again on saturday they promised me that it will be delivered on monday. Monday(yesterday) they told me that again there is some delay and it will be delivered on wensday. Now today they again telling me that there is some more delay due to auditing (previously it was delay due to trasportation issues) and they will be delivering only on saturday.

I am fedup with this pathetic people and have asked them to cancel the order. But almost daily I am getting calls from Onkyo asking when shall we come for installtion and demo!. I keep on telling them that I am stil waiting for the item to be delivered. See the steep contrast in customer care between Onkyo and Ezone.

 

[deba]

Indian Customer Service - you pay your hard earned money and we take care of your harrasment !!

 

[manjunath.forum.all]

My friend had a similar experience with a home appliance this month.
he got a damaged piece and ezone said the replacement will take some time.
they kept on pushing the dates just like in the above comments.
Fed up with the attitude of ezone my friend simply said i want my cash back. ezone agreed to pay back.

 

[vivek.saikia]

I had the a similar experience with the eZone guys. They never seems to have the stock. I had ordered a pendrive from them but they kept on saying that their stocks are over and they will update me once they have the stock. They, very promptly, kept me updated about their lack of stock and finally they called me saying that they have cancelled my order as they see no probability of new stock in the near future.
Pathetic online shopping experience!

 

[justinpj]

For online purchase they have 7 days delivery guarentee. But direct store purchase they don't seem to have any delivery quarentee at all.

 

[elangoas]

I had purchased Onkyo 3300 from Ezone indiranagar showroom in Bangalore on 5th June during their zero margin sale for Rs. 19999/. They told me that they don't have stock and it will be delivered on wensday ie 8th June. On wensday they told me that there is some delay and it will be delivered on thursday. Again on saturday they promised me that it will be delivered on monday. Monday(yesterday) they told me that again there is some delay and it will be delivered on wensday. Now today they again telling me that there is some more delay due to auditing (previously it was delay due to trasportation issues) and they will be delivering only on saturday.

I am fedup with this pathetic people and have asked them to cancel the order. But almost daily I am getting calls from Onkyo asking when shall we come for installtion and demo!. I keep on telling them that I am stil waiting for the item to be delivered. See the steep contrast in customer care between Onkyo and Ezone.

Have you raised this issue with the higher authorities thru phone / email. Try your luck.

 

[justinpj]

I had called up their toll free no 2 twice. Same reply and today I have asked them to cancel the order and return the money back

 

[doors666]

Indian Customer Service - you pay your hard earned money and we take care of your harrasment !!

Dude, dont blame indians for this. There are quite a few indians that are giving good customer service.

There are quite a few americans that are cheating people on the net on a daily basis. So if you read those examples, do you say - "American Customer Service - you pay your hard earned money and we take care of your harrasment !!".

Dont blame 1.2 billion people because some moron screws you over. You do belong to those don't you??

 

[Vinod.R]

My general experience with such shops is:

They are like the grocery stores for electronics. Not all mind you. But a lot of them are similar to the above.

When you go for budget systems at cut rate prices at such places, usually they have such services only!

So my recommend is check for stocks, shop around, try not to go for supermarket specials or discounts!

 

[sanjub22]

Am little bit surprised to notice one point, we have cried innumerable times "Stay Away from Bose" in the various threads in this forum and most of the time unequipped with proper data then why we dont unitedly protest and shout "Stay Away from eZone" . Does the degree of our audiophileness is directly proportional to the value of the "stay away" brand.........

Just dont look at eZone man when the budget of your product is exceeding Rs 5k ..... go ahead for a mixie or an electric press or something bla bla bla..... but dont even look at the billboard hoarding when high value products are concerned....... those who already have got a good service from them are immensely lucky and those cases are pure exceptions.

 

[Thad E Ginathom]

I think they do have a fairly bad reputation, but still, a bargain is tempting!

What I'd like to know is what does "zero margin" mean? They don't make any money ...apart, of course, from their profit? There are perfectly valid business reasons for companies shifting stock at, or below, cost price but is that what they are doing?

In my"previous" country, such claims are actually regulated, and "sale" offers have to fulfil strict requirements. What protection for the consumer here?

 

[Vinod.R]

Nothing but please get cheated!

And we will call it 40-30-60-90 or even 100% off

For we are running a free service here just for you!

 

[theironhorse]

see the problem here is with the company as well as the people.....

they say they will ship...

if they say so. they should ideally do it..

they should have given the date on the bill and we should ideally get it stamped at a promised delivery date.. if they fail to do so.. we might have to waste just few bucks and some more time send them a notice..

failed promise and mental harrasement.. and they will be jacked..

but we dont do it.. or say we were not able to do it.. someday some one has to take a stand else companies understand that no one is bothered they will keep taking consumers on for a ride.....


now the question is to keep goin to people and wasting time for the same..


try giving them a trailer of what actually consumers are.. they might just come running to your doorstep...

 

[nirrej]

Last week in Chennai, Ezone/ Big bazaar was made to pay 15k as compensation to a customer in Adyar, for not delivering a refrigerator to his home on the promised date. He had filed a case in the Consumer redressal forum.

 

[theironhorse]

Last week in Chennai, Ezone/ Big bazaar was made to pay 15k as compensation to a customer in Adyar, for not delivering a refrigerator to his home on the promised date. He had filed a case in the Consumer redressal forum.

thats what i am talking about.. thats just 1 case.. if that number rises to 10 or say 100 in a month...

we all know how consumers will be treated then...

15k is just nothing.. it can even go beyond our thought..

but the deal is not the money.. its the lesson.. that has to be taught to these companies..

 

[justinpj]

Today I went to the Ezone showroom to cancel the order as they didn't cancel it as instructed by me over phone. I asked them to cancel the order and return my money back. Since I had paid through my credit card, they told me that it will take another 8- 10 days for the refund.

Anyway I got it written on my invoice with seal.

 

[raghumailbox]

I had the similiar problem when i brought my refrigerator. I had selected the model and colour in there Indiranagar showroom and they said they would deliver it in 2days.

After making several calls I had personally been to there showroom and somehow they manage request another 2 days.

Finally they delivered me the same model but different colour and I relised that it was the piece which I saw in there showroom.:clapping:

 

[Thad E Ginathom]

Since I had paid through my credit card, they told me that it will take another 8- 10 days for the refun

They swipe the payment through the machine.

What's stopping them swiping the refund through the machine. In eight seconds, not eight days. Or, if they have a problem, giving you cash?

(a few years ago, we had a problem with a sari shop and a card payment. It is a big, well known shop, and we never suspected anything but an honest mistake, but it was quite big ... they swiped 8000 instead of 800! They requested us to take a cash refund for their easiness. Maybe there is something complex about refund swipes here?)

 

[imgene]

Whenever we make the swipe from a credit card, the last transaction can be cancelled immediately provided the full and final or the day's payments have not been consolidated.

Once the day's swipe have been consolidated you cannot cancel the transaction and the refund is processed through the accounts department.

Only the last transaction can be cancelled provided the consolidation has not been done because once the merchant consolidates the day's swipe details, it is electronically transmitted to the bank as well which then reconciles it with the merchant's receipts submitted.

 

[Thad E Ginathom]

Thanks, imgene.

That makes sense with regard to cancellation, but how about a refund, ie a credit transaction?

(sorry if this is off the topic...)