Ahhh... FINALLY, perseverance PAID! Finally getting proper 5.1. Check it out. Now no muted Right channel and Vocals narration from Center with mild presence of Vocals from Rear surrounds! I am still monitoring for another 48 hours to confirm TS senior execs if they have finally fixed it for us 
Here is what I got them to do - Rear LR to be mapped to Front LR, Front L to Center, Center to Rear Surround (they seemed to have merged Rear LR to Center earlier), Front R was usually mute except for some vocals.
Now I can match the sound to what is on screen and the demo loops play fine instead of playing from Rear LR. If you have boosted rear speakers volume, you may hear narration vocals from rear (primarily rear left) instead of center (like before for those who has more volume on rear speakers).
I still hear Audio JUDDER which clearly is from head end (uplink) as my AVR never looses "DOLBY DIGITAL" stream from the STB (which it should have if there was any issue between STB and AVR). Will give this feedback that is still left (fortunately they have finally taken the ownership to resolve these issues).
Nevertheless, its a blessing to listen to proper 5.1 audio as I always knew Nat Geo HD has almost all programs in 5.1 while Discovery HD World still needs ORIGINAL MONO or STEREO sound to be presented as it is (currently, still Discovery HD World presents some of the programs with MONO or STEREO sound processed to 5.1 with panning to center channel when vocals are heard making background music either get focussed to center or with reduced panned volume - SAME as what we heard in Star Cricket HD during WC Matches).
Enjoy!

Here is what I got them to do - Rear LR to be mapped to Front LR, Front L to Center, Center to Rear Surround (they seemed to have merged Rear LR to Center earlier), Front R was usually mute except for some vocals.
Now I can match the sound to what is on screen and the demo loops play fine instead of playing from Rear LR. If you have boosted rear speakers volume, you may hear narration vocals from rear (primarily rear left) instead of center (like before for those who has more volume on rear speakers).
I still hear Audio JUDDER which clearly is from head end (uplink) as my AVR never looses "DOLBY DIGITAL" stream from the STB (which it should have if there was any issue between STB and AVR). Will give this feedback that is still left (fortunately they have finally taken the ownership to resolve these issues).
Nevertheless, its a blessing to listen to proper 5.1 audio as I always knew Nat Geo HD has almost all programs in 5.1 while Discovery HD World still needs ORIGINAL MONO or STEREO sound to be presented as it is (currently, still Discovery HD World presents some of the programs with MONO or STEREO sound processed to 5.1 with panning to center channel when vocals are heard making background music either get focussed to center or with reduced panned volume - SAME as what we heard in Star Cricket HD during WC Matches).
Enjoy!
Last edited: