I got a Videocon D2H 1000GB HD DVR connection installed at my home in Delhi on 7th of June assuming the value for money it provided. I bought their most expensive box, still after 14 days today the recording facility is dis-functional, the reception is extremely bad and I cant watch anything.
The connection worked fine only for the initial 1 hour (I could see something, no recording) after the installation but soon after that it started showing a blank screen with an error message. I couldnt lodge a complaint at that time as I had to leave for a trip outside Delhi. I lodged a complaint on 12th June, upon which Videocon D2H engineer came to pay a visit on the next day. He got the connection working and I could see some channels but recording was still a fail.
The Videocon D2H service engineer told me that my STB needed to be changed for recording to work. This would need another complaint to be filed. I did that but to my surprise only after some hours I got a message back from Videocon D2H on my phone that my complaint had been resolved without them taking any action. Surprise 1!
I called Videocons service centre next day (14th June) and I was promised that my complaint would be resolved by next day but nobody called / arrived after that. I made another call to Videocon D2H service centre next day to know the status and I was told that there was no complaint from my side and all the complaints had already been resolved. Surprise 2!
After getting pissed off again, I requested the customer care guy to get both the problems resolved. He filed another complaint. Next, I waited for two more days and nobody appeared, received no calls. On June 18th evening I contacted the customer care to know the status of complaint, and the Videocon D2H service centre person told me that he was filing a complaint for the engineer again and he would visit my place the next day.
By then I was enough frustrated that I wanted to get the connection closed so I asked him to just do that. I was told that I would get a call back from Videocon D2Hs backend team in 7 days that would tell me the procedure. Next day, on 19th I called their customer care again to know the status of their action, I got to know that there was no request registered for getting the connection closed. Surprise 3!
In the evening yesterday I got a call from Videocon D2Hs service engineer who wanted to visit my place to fix the STB. I asked him to come between 6-7 pm. He didnt turn up and told me that he would be late. I told him to come the next day. After about 15 minutes I received a message that my complaint was resolved and obviously there was no progress. Surprise 4!
Now, I just want to close my connection and get my full refund (about 7k) that I paid via Videocons eChannel. After experiencing such a great service from Videocon D2Hs end, I would also advice all my friends to stay away from them.
In case if a Videocon D2H representative / manager is reading this post and still wants to make things fine, please be good by taking your things back and refunding me full money and please do it ASAP. My customer ID is 122086970.
Update 0??20 June 2014:
After writing this blog post and some more social network share, I received two calls in the evening from Videocon D2H.
In the first call Ms. Karishma from Videocon D2H tried her best to convince me to keep this connection and try it for one more month. But when I told her that I wasnt interested in continuing with the service anymore and I just wanted a quick closure of the connection and my full refund back, she had no clue about the later part.
Second call was made by the area supervisor Mr. Manish Sharma who also just repeated what Ms Karishma had spoken in the previous conversation, but for the same result.
Meanwhile the service engineer who was supposed to come the previous day arrived at my home to check the connection. I had asked him to come with a new set top box previously because this box wasnt recording anything. But he arrived with none. As we didnt have our roof tops keys handy for a connection checkup, we asked him to just get the STB replaced with a working one, he denied saying he couldnt do anything untill an access to the rooftop was provided. When we talked to his area manager, he responded very arrogantly arriving at no solution.
I would still want to request if any Videocon D2H reps are reading this post, that I want to close the connection and get my full refund back. I dont want anything fixed now. Please dont make this process an more difficult for me.
The connection worked fine only for the initial 1 hour (I could see something, no recording) after the installation but soon after that it started showing a blank screen with an error message. I couldnt lodge a complaint at that time as I had to leave for a trip outside Delhi. I lodged a complaint on 12th June, upon which Videocon D2H engineer came to pay a visit on the next day. He got the connection working and I could see some channels but recording was still a fail.
The Videocon D2H service engineer told me that my STB needed to be changed for recording to work. This would need another complaint to be filed. I did that but to my surprise only after some hours I got a message back from Videocon D2H on my phone that my complaint had been resolved without them taking any action. Surprise 1!
I called Videocons service centre next day (14th June) and I was promised that my complaint would be resolved by next day but nobody called / arrived after that. I made another call to Videocon D2H service centre next day to know the status and I was told that there was no complaint from my side and all the complaints had already been resolved. Surprise 2!
After getting pissed off again, I requested the customer care guy to get both the problems resolved. He filed another complaint. Next, I waited for two more days and nobody appeared, received no calls. On June 18th evening I contacted the customer care to know the status of complaint, and the Videocon D2H service centre person told me that he was filing a complaint for the engineer again and he would visit my place the next day.
By then I was enough frustrated that I wanted to get the connection closed so I asked him to just do that. I was told that I would get a call back from Videocon D2Hs backend team in 7 days that would tell me the procedure. Next day, on 19th I called their customer care again to know the status of their action, I got to know that there was no request registered for getting the connection closed. Surprise 3!
In the evening yesterday I got a call from Videocon D2Hs service engineer who wanted to visit my place to fix the STB. I asked him to come between 6-7 pm. He didnt turn up and told me that he would be late. I told him to come the next day. After about 15 minutes I received a message that my complaint was resolved and obviously there was no progress. Surprise 4!
Now, I just want to close my connection and get my full refund (about 7k) that I paid via Videocons eChannel. After experiencing such a great service from Videocon D2Hs end, I would also advice all my friends to stay away from them.
In case if a Videocon D2H representative / manager is reading this post and still wants to make things fine, please be good by taking your things back and refunding me full money and please do it ASAP. My customer ID is 122086970.
Update 0??20 June 2014:
After writing this blog post and some more social network share, I received two calls in the evening from Videocon D2H.
In the first call Ms. Karishma from Videocon D2H tried her best to convince me to keep this connection and try it for one more month. But when I told her that I wasnt interested in continuing with the service anymore and I just wanted a quick closure of the connection and my full refund back, she had no clue about the later part.
Second call was made by the area supervisor Mr. Manish Sharma who also just repeated what Ms Karishma had spoken in the previous conversation, but for the same result.
Meanwhile the service engineer who was supposed to come the previous day arrived at my home to check the connection. I had asked him to come with a new set top box previously because this box wasnt recording anything. But he arrived with none. As we didnt have our roof tops keys handy for a connection checkup, we asked him to just get the STB replaced with a working one, he denied saying he couldnt do anything untill an access to the rooftop was provided. When we talked to his area manager, he responded very arrogantly arriving at no solution.
I would still want to request if any Videocon D2H reps are reading this post, that I want to close the connection and get my full refund back. I dont want anything fixed now. Please dont make this process an more difficult for me.