Amazon.uk website .. beware .

[Spidey]

I purchased a 3 set of Blu rays of the Mummy movie from Amazon.uk around a month and half back.

The order did not arrive.Even after waiting for a month and crossing the deadline of 28th july for recieiving the order.

I contacted the seller, he gave me some rubbish answer to wait etc.

I filed a amazon.uk claim it was denied , the contents of mail are :
(and proof of denial of claim in attachment)


READ EMAIL FROM AMAZON : -
Greetings from Amazon.co.uk.

We are writing to follow up regarding order 203-8584495-1473151. This order was shipped to a country that is not currently supported by Amazon's A-Z Guarantee.

Since the destination country is unsupported, we cannot pursue an A-Z claim for this order.

For future reference, Amazon.co.uk currently supports and shipping addresses from the following countries:

UK: England, Northern Ireland, Scotland, Wales
Europe: Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Switzerland
US: including US protectorates
Rest of World: Australia, Brazil, Canada, Hong Kong, Iceland, Japan, Norway, Republic of Korea, Mexico, New Zealand, South Africa

For more information on ordering from outside the United Kingdom, please see:

Amazon.co.uk Help: Amazon.co.uk Marketplace payments

Thank you for your understanding in this matter, and thank you for shopping with Amazon.co.uk.

---
Kristi
Account Specialist
A-to-z Guarantee Program


thanks

 

[Bluu]

It's not cheating if India is not covered by their guarantee. Did you check about the guarantee before placing the order?

 

[deepakgang]

I have read in our forum itself about the sellers who have re-send lost-in-transit items to India.

 

[jai1611]

Amazon resends items that they sell directly. The have different rules for Amazon Marketplace items.

 

[srinisundar]

Amazon resends items that they sell directly. They have different rules for Amazon Marketplace items.

+1 to above.

 

[baijuxavior]

Really scary. One should check whether the seller is amazon itself or third party.

 

[gurucahaithanya]

Thanks Spidey for sharing the info. I have just verified my pre-orders, all are sold by Amazon itself.

 

[spirovious]

I received my BDs after Delivery date.Now if BDs are bought from amazon store,they may resend.3rd Party rules can be different.

 

[SANJAY JAIRATH]

I have done shopping from Amazon but i have not received any problem. Delay in supply is an issue. I am doing shopping via Global Shopping: Buy from International Stores like Amazon, Victorias Secret, A|X, Best Buy & many more in India, delivered to your doorstep.

 

[Spidey]

Amazing thing is India is not part of Amazon marketplace guarrantee countries covered : ( click on the link in the email quoted above , you get Countries Covered

Only buyers who live in the following countries are covered under the Amazon A-to-z Guarantee for qualified purchases:
Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Great Britain, Hong Kong, Iceland, Ireland, Italy, Japan, Republic of Korea, Mexico, Netherlands, New Zealand, Northern Ireland, Norway, Portugal, Scotland, South Africa, Spain, Sweden, Switzerland, the United Kingdom, and the United States. (Note: This includes the U.S. protectorates, including Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, APO/FPO, etc.)


regards

 

[heavy_downloader]

this looks bad..why don't these websites start covering India whats the harm that we end up using other ways to get it to India not cool its 21st Century with India and China now leading I suppose and they still don't cover us....and its not just Amazon pretty much any website its like that only....

 

[naveenroy]

Err, aren't these things in the fine print anyways. Isn't it always - Buyers, beware! ?? Did this change sometime in the recent past?

Comeon guys!

 

[jai1611]

I think the blame for this one lies with the Indian postal and customs departments. It raises the cost of such guarantees significantly.

 

[santhosh]

It's not cheating if India is not covered by their guarantee. Did you check about the guarantee before placing the order?

You are right, the buyer should be careful. Yes, Indian Postal Service does not work too well and Amazon have a different rules for marketplace and Amazon-direct.

But it is a shame on Amazon UK to not include "I for India" in their A to Z Guarantee. This has to change.

Also, the biggest factor in an online purchase is trust. The buyer pays for a product expecting to receive it. He should be offered protection afterall he is buying from Amazon Marketplace. Amazon UK should be able enforce this, if not I'd be wary of buying from them.

Whats happening Amazon & Ebay.in? We have seen such cases from both in the last few days. NOT ACCEPTABLE - not from two of the biggest names in online shopping:sad:

 

[Vijay_s]

My german friend send few gift items through their postal service to me and he never informed me this until he met me last month. He send this surprise gift on february and i have not received it so far. He contacted german postal service and they confirmed that they send it via indian postal service. I am sure some unethical employee/s of our postal service swallowed it and I am sure it never happened at German side.

Blame it on on unethical and corrupt indians in the chain it could be postal service or customes, Amazon seller would have send it and our people would have stolen it.

 

[heavy_downloader]

indian postal service are thieves...

 

[Bluu]

Amazon seller would have send it and our people would have stolen it.

indian postal service are thieves...

Sweeping generalizations like these are not true. I know of one dealer who gets his gear shipped from EU via the postal service and it reaches safely every time. Not all postal officials are thieves.

 

[santhosh]

Agree with Bluu on blanket statements made ^. You guys may also be unintentionally painting a wrong picture of our country on the WWW.

If one is not confident about the postal service, they should opt for DHL/Fedex or similar.

 

[vivek.saikia]

indian postal service are thieves...

That is a downright allegation without any facts.

I have had some good experience with the Indian postal service with some imports.

 

[ajay124]

spidey

A few months ago I bought both new and used cds through Amazon 'other sellers' option. The cds were shipped to me in two batches. One batch arrived within the stipulated period. The other got delayed. I wrote to the seller following the manner prescribed by Amazon. I received a prompt reply from Amazon that I should wait for the completion of 30 days before filing a claim. They also mentioned that under the a-z guarantee they would take up the matter on my behalf. And that the guarantee would be voided if the buyer directly got in touch with 'other sellers' for buying products or filing a claim, without following the procedures established by Amazon. A few days later I received the other batch so the matter ended there. Memory may be playing tricks. I will try to locate the mail ( if I still have it ) and copy paste the relevant sections.

I have received 100's of cds through the Indian Post. Sometimes they get delayed but no cd has ever gone missing. The major problem I have faced is cracked jewel cases on triple CD sets. I think the culprit is the hard clamp on the carrier of the postmans bicycle. I don't think Amazon is aware of the vice like grip which the carrier of an Atlas bicycle has