oracle1974
Well-Known Member
Hi
First of all I would like to thank HFV for providing very useful information that allowed me to short-list the potential TVs that I could buy. In the last couple of months I have found the HFV forum very informative and enlightening on various aspects. Thank you all very much.
Now to my actual purchase.
Yesterday my samsung PS50C450 got delivered and today it got installed;
the engineer told me as he was unpacking that this is the first installation in Mumbai. As the case is with always the first ones, I thought I shall be first guinea pig.... the plasma panel has a defect. there is vertical patch about 1.5inches wide on both the sides.
The Samsung representative informed me that this occurs because of some loose connection. This is on account of improper handling during transportation.
He said that Samsung will replace this piece. He will report this defect to the company on monday and an engineer will subsequently inspect it and report for replacement. Once the engineer has reported the same it will be replaced within 48 hours.
I have informed my dealer on the defect and he said that he will take up the matter with the company on monday and get back to me on the same.
Will keep you updated on the same.
Regards
First of all I would like to thank HFV for providing very useful information that allowed me to short-list the potential TVs that I could buy. In the last couple of months I have found the HFV forum very informative and enlightening on various aspects. Thank you all very much.
Now to my actual purchase.
Yesterday my samsung PS50C450 got delivered and today it got installed;
the engineer told me as he was unpacking that this is the first installation in Mumbai. As the case is with always the first ones, I thought I shall be first guinea pig.... the plasma panel has a defect. there is vertical patch about 1.5inches wide on both the sides.
The Samsung representative informed me that this occurs because of some loose connection. This is on account of improper handling during transportation.
He said that Samsung will replace this piece. He will report this defect to the company on monday and an engineer will subsequently inspect it and report for replacement. Once the engineer has reported the same it will be replaced within 48 hours.
I have informed my dealer on the defect and he said that he will take up the matter with the company on monday and get back to me on the same.
Will keep you updated on the same.
Regards