sanjay0864
Well-Known Member
Barely three months after I got the 64F8500, it all of a sudden developed a 4" vertical black bar from top to bottom, slightly to the right of the center of the screen. Samsung has now, after a delay of two weeks, replaced the panel under warranty. The problem is that I think that the TV now does not have the same level of depth in picture or even the same black level. Also, the picture seems to be slightly soft, even maybe slightly out of focus. The picture also seems to be slightly hazy. My question is, am I just imagining this? Or is it possible that there is something wrong with the replacement panel? What are my options at this point and how can I get Samsung to replace the panel with a new one that works as well as the original? Any suggestions or opinions in the matter will be highly appreciated.
PS: When the replacement panel arrived, it came packed in a box that did not look like it was factory packed. Also the panel itself had a manufacturing sticker that was clearly stuck on top of an older sticker that had not even been completely removed. The date of manufacturing of the replacement panel is actually older than the original panel in the TV. Also, one of the cables on the panel, had a very dirty smudge & black gooey stuff on it. Bottom line, everything about the panel suggested to me that it was a refurbished panel and not brand new.
PS: When the replacement panel arrived, it came packed in a box that did not look like it was factory packed. Also the panel itself had a manufacturing sticker that was clearly stuck on top of an older sticker that had not even been completely removed. The date of manufacturing of the replacement panel is actually older than the original panel in the TV. Also, one of the cables on the panel, had a very dirty smudge & black gooey stuff on it. Bottom line, everything about the panel suggested to me that it was a refurbished panel and not brand new.