My two cents, Name is Vivek and Visited Reference point 5 months back.
Called in before i went @7pm. The guy said was closing but said that he would wait
Reached 7:30pm. The guy was warm. opened a brand new Aego T sat box and let me touch, hold the sats and the sub. Also said a demo could be arranged the next day.
He was playing some Jazz or blues on his Epos and Creek combo. It was fantastic, got a bit carried away, I borrowed a smoke from him as he was smoking too ( It was the music and all that Hi fi stuff that did it or else I'm the sort that hardly smokes).
I too visited Reference Point last year and had a positive experience.
I landed there without an appointment on a weekend, and he allowed me listen to my CDs for about 2 hours. They also swapped the speakers as many times I wanted them too. Venky could quickly grasp my requirements and provided valuable suggestions. He did not even ask for my contact details before I left!
I went there for EPOS M22, and found the vocals were not as full throated as I wanted. Venky just changed the speakers and that issue got fixed. I realized that he had moved from M22 to M5! I loved the voices on M5. Unfortunately it was not powerful enough, and lacked bass. Eventually I ended up buying a pair of Monitor Audio RS6. Venky at Reference understood what I was missing in the vocals, while most of the other 'professional' dealers did not.
My experience is based on a single visit where I did not buy anything, so take it with a pinch of salt.