Thanks
Without a Denon support whom do we connect to? The only guys available are the resellers or dealers.
Hello, i understand your pain.
I have the AVR-A100 Denon (not under warranty) and wrote to them for a small issue, they blindly forwarded me to Indian counterparts after 3 days stating parts for
old model maybe an issue. Indian counterparts flatly refused support for items not bought from them. I said i have all original documents and certficates of authencity and i had bought it when i was in Germany . Still No. Lastly, when i insisted i have it in writing that i was told to connect with local service person and then he agreed to have a look at it (at a cost) , only when i said i will source the part you help me replace it.
(Might as well run their department)
Now, I am not motivated enough to go to local service center anymore and will think twice before the buying the next flagship AVR from Denon.
Looks like the box mover mentality is eroding the AVR eco-system here.
Some key areas/ points Denon needs to pull its soggy socks
1. No presence for leading AVR in a 1.4 billion population country
2. No parts stock - all on back order
3. Customer is King, if you buy from me. Denon Deutschland ist nicht gut. Denon India lahi lahi changla.
4. When life gives you a lemon, don't come to me for a squeeze, make your lemon juice. (warranty or otherwise)