Marantz SR7011 firmware update failure

[anoop497]

After a recent auto update over wifi my AVR suddenly stopped audio and video output. I have checked all basic setup requirements and found everything normal. However, the AVR is neither giving video output from any HDMI out nor it is showing any speaker connected to it on its front display. No sound from any speaker terminal. Also i am not able to access setup menu either by remote or front panel buttons. When status is checked, it displays I/P Scaler Error 01 followed by other firmware status. I have tried soft reset, hard reset, processor initialisation, factory reset and offline firmware upgrade with usb multiple time but the situation remains the same. Totaly helpless in doing futher changes as i am not able to reach setup in any way. Cannot even think about any hardware failure as it was working absolutely fine before auto update took place. Also protection error log is clear. No entries.

Having updated firmware with USB many times following status is being shown in firmware status on front display . please note that first line says "i/p scaler error 01" and further shows GUI ver as 'FFFFFFFF" which seems abnormal.

ip scaler err 01
sr7011 n
s/n 2170605793
from. package ver : 0011
main : 02020071
main FBL : 00.36
DSP1: 03.04
DSP2: 04.04
DSP3: 05.00
DSP4: 06.05
AUDIO PLD: 56.06
VIDEO PLD: 54.04
GUI: FFFFFFFFFF
HEOS VERSION: 1.454.230
HEOS BUILD: 129803
HEOS MODULE: 5
HEOS CONFIG PRODUCTION
HEOS LOCALE EN_EU
ETHER MAC 0005CD-E801DC
WIFI MAC 0005CD-E801DE
BT MAC ADD 005CD-E801DD
ANDY IFVER: 00.08

I have tried updating with both latest european and american firmware vesrions and also with intial firmware version available in marantz site, but status remains the same.

My AVR is out of warranty. If anybody has any idea about this situation, kindly suggest step to get it back to normal.

 

[efernand1]

Hi

If you have followed all this and still face the challenge...no choice but to take the same to the authorised service center

http://manuals.marantz.com/SR7011/EU/EN/GFNFSYldiskxse.php

 

[anoop497]

@efernand1 thank you. I am really apprehensive about taking it to service as i still believe it may be some minor update glitch rather than some hardware failure. Frankly i am not sure and hence trying my luck here if someone has any remedial measures to suggest. Furthermore i can only speculate how service guys will deal with this situation and end up asking a fortune for repair.

Nevertheless kindly suggest marantz trusted/ authorised service centres in India if you(& others) know any.

 

[efernand1]

Hi

I was also hunting for some info or video on this.....

Post this challenge in the Marantz Owners thread......

Speak to Saeed (Owners son) and he will guide the closest service center....

http://mzaudiodistribution.co.in/contactus.html