Hi Friends,
I bought Panasonic 50x20D on Saturday. At the time of purchase i told the sales executive that i need to see the piece before dispatch. He brought the box and the seal was broken at one end on the top. When i asked the reason he told this could have happened during the handling process. Also i dont think the box was sealed at the bottom because when i asked them to open they just pulled the carton up without breaking the seal.
The TV was covered in a polythene cover and the manual was also sealed and stuck with the box. The TV also looked fairly new without any signs of abuse. However the remote was not sealed and when i asked why he told that it is normal. When i asked if it was possible to connect the tv and check hours of usage he told it would be difficult and assured it was a new piece. Believing their words i paid the amount and left the show room. The tv was delivered on Saturday night as promised.
Panasonic service guys came and completed the installation on Sunday afternoon. As i had shifted to a new house 2 weeks back and didnt have any cable or dth connection, the demo was done using my dvd player. The Panasonic service guy told me that warranty card is not available in the box and so i called up the dealer and informed about the missing warranty card. They told not to worry and asked me to provide the TV serial number to get new war. card from Panasonic.
Late in the evening on Sunday out of curiosity i wanted to check the plasma usage hours and when i checked it showed around 134 hours and the count was 36. I was shocked and wanted to check if there was any image burn in. I switched off all lights and switched on the plasma without providing any input signal to see the black screen. I could see burn in image of some tv logo (channel name not clear but could see the word live clearly below) on the top right and the envelope symbol (that you see whenever you get message from dth providers) in the top middle. As i dont have any cable/dth connection there is no way this could have happened at my home. As it was around 9:00 pm i could not call the dealer. After all promises and guarantee they have knowingly/unknowingly delivered a display piece and i feel cheated.
I am planning to call the dealer tomorrow to get an explanation. Please let me know how to proceed on this. :sad:
I bought Panasonic 50x20D on Saturday. At the time of purchase i told the sales executive that i need to see the piece before dispatch. He brought the box and the seal was broken at one end on the top. When i asked the reason he told this could have happened during the handling process. Also i dont think the box was sealed at the bottom because when i asked them to open they just pulled the carton up without breaking the seal.
The TV was covered in a polythene cover and the manual was also sealed and stuck with the box. The TV also looked fairly new without any signs of abuse. However the remote was not sealed and when i asked why he told that it is normal. When i asked if it was possible to connect the tv and check hours of usage he told it would be difficult and assured it was a new piece. Believing their words i paid the amount and left the show room. The tv was delivered on Saturday night as promised.
Panasonic service guys came and completed the installation on Sunday afternoon. As i had shifted to a new house 2 weeks back and didnt have any cable or dth connection, the demo was done using my dvd player. The Panasonic service guy told me that warranty card is not available in the box and so i called up the dealer and informed about the missing warranty card. They told not to worry and asked me to provide the TV serial number to get new war. card from Panasonic.
Late in the evening on Sunday out of curiosity i wanted to check the plasma usage hours and when i checked it showed around 134 hours and the count was 36. I was shocked and wanted to check if there was any image burn in. I switched off all lights and switched on the plasma without providing any input signal to see the black screen. I could see burn in image of some tv logo (channel name not clear but could see the word live clearly below) on the top right and the envelope symbol (that you see whenever you get message from dth providers) in the top middle. As i dont have any cable/dth connection there is no way this could have happened at my home. As it was around 9:00 pm i could not call the dealer. After all promises and guarantee they have knowingly/unknowingly delivered a display piece and i feel cheated.
I am planning to call the dealer tomorrow to get an explanation. Please let me know how to proceed on this. :sad: