pathetic servicing from Sonodyne
- Thread starter manu george
- Start date
Safar
New Member
A battle fell fought for Baiju and Manu, Congrats!!
While I believe it was an opportunity for Sonodyne to retrospect their Service Methods and Quality control Process. Hope to evolve good. I also think HFV as a forum who came to support a cause like this might have impacted the response from Sonodyne. All for good finally.
I would really like to see Indian companies come to front end of home entertainment industry with good VFM products. But the problem with our local manufactures is the poor quality control (Or sometime Nil) processes. Not only on AV, this problem exist even with consumer electronics and appliances as well. Typical Indian engineering community has high focus on features and cost, while low attention is paid for Quality control and Testing. For most companies, a good quality control manual exists, but adherence is gently ignored taking advantage of theory of probability. It is the same attitude we saw on our roads when comes to traffic rules. If our companies really wants to comes to the frontline and compete with international brands, their focus should be on Quality & Service (Both Pre sales & After Sales).
I am personally obsessed with the topic of quality being in charge of Product quality for some MNC best known for their offer quality and technical support. For a fact, 60 % of teh R&D budget in these companies I know goes to Testing, Validation and quality Control !!
While I believe it was an opportunity for Sonodyne to retrospect their Service Methods and Quality control Process. Hope to evolve good. I also think HFV as a forum who came to support a cause like this might have impacted the response from Sonodyne. All for good finally.
I would really like to see Indian companies come to front end of home entertainment industry with good VFM products. But the problem with our local manufactures is the poor quality control (Or sometime Nil) processes. Not only on AV, this problem exist even with consumer electronics and appliances as well. Typical Indian engineering community has high focus on features and cost, while low attention is paid for Quality control and Testing. For most companies, a good quality control manual exists, but adherence is gently ignored taking advantage of theory of probability. It is the same attitude we saw on our roads when comes to traffic rules. If our companies really wants to comes to the frontline and compete with international brands, their focus should be on Quality & Service (Both Pre sales & After Sales).
I am personally obsessed with the topic of quality being in charge of Product quality for some MNC best known for their offer quality and technical support. For a fact, 60 % of teh R&D budget in these companies I know goes to Testing, Validation and quality Control !!
Good that both of you finally got a solution.:indifferent14:
Question is, does replacing the defective items change the opinion from poor service to great service? Not really. I guess, the stain would remain for quite some time.
Firstly, their QC policy in manufacturing process becomes questionable. Reputation comes not only in delivering quality products, but also in ensuring defective products are not reaching the consumers. Secondly the delays caused makes us wonder how seriously and swiftly, they react to a complaint. If the solution came after an inordinate delay, after so many persuasions, reminders and pleadings, then it cannot be considered as a part of complaint resolution but as an effort by the company to avoid the complaint germinating into a legal issue. Sorry, no marks for this resolution in my rating chart.
Question is, does replacing the defective items change the opinion from poor service to great service? Not really. I guess, the stain would remain for quite some time.
Firstly, their QC policy in manufacturing process becomes questionable. Reputation comes not only in delivering quality products, but also in ensuring defective products are not reaching the consumers. Secondly the delays caused makes us wonder how seriously and swiftly, they react to a complaint. If the solution came after an inordinate delay, after so many persuasions, reminders and pleadings, then it cannot be considered as a part of complaint resolution but as an effort by the company to avoid the complaint germinating into a legal issue. Sorry, no marks for this resolution in my rating chart.
Thad E Ginathom
Well-Known Member
No, it doesn't. "Finally sorted" could be added to the thread title, but the rest still stands. What's more, one person's problem attracted posting of another.
It's good that it is sorted. It is good that attention was given by the company, at senior level. What they need to do now is look at this thread and say, "If we had done this in week one, we'd have got a very different coverage." Up to them to change the balance in the future.
Cost and quality is directly related and not vice-versa. For producing high quality products, its necessary to invest heavily in R&D, design, manufacturing process, materials and resources. Since India being a highly cost sensitive market, the return of investment is difficult to achieve in the short to medium term. More over our market environment do not encourage local good quality products which prevents investments to be made at a large scale. Everyone want quick results and want the ROI from the next day which is not going to happen. Its not that local companies cannot give good quality, but we do not get good quality local products because very few local customers even ever supports a local manufacturer for him to dare to make huge investments.
Yes, even there was one more issue with Sonodyne Quality Control (unfortunately again with MANU). See below link
sonodyne-1501#post466141
They have lot of quality issues and I guess now they are aware about it. So to resolve these issues they are accepting the defective pieces easily (even without checking it) and providing new ones.
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Perhaps as a coincidence I ply my trade in this field and have to deal with customers regularly regarding product defects, service, replacements and et all. For any good company aspiring to be a great one QC should be of paramount importance, so I can identify easily with what is said by Safar, Santy, Ginathom and others. In our company me and my colleagues share a chuckle at the poor QC procedures in place which at the end of the day destroys the company's reputation.
While it is true that a faulty product should not have reached the consumer in the first place, but in me and my friend's case the product was replaced promptly without any delays or deflective tactics employed by companies ever so often. So I would give them the benefit of the doubt and say they did provide good service. Quality control however is an entirely different story.
While it is true that a faulty product should not have reached the consumer in the first place, but in me and my friend's case the product was replaced promptly without any delays or deflective tactics employed by companies ever so often. So I would give them the benefit of the doubt and say they did provide good service. Quality control however is an entirely different story.
manu george
New Member
sonodyne gave me a new c2401 within one week after I sent the defected piece.I dont blame sonodyne for the issue related with my center speaker because it happened during transportation.
I got the roarr 210 and I am completely satisfied with the build quality.
No, it was not because of transportation... we can see clearly that was case of bad fitting. The cutting was smaller than the radius of speaker. That's different thing they have replaced that (they should because they know it was their fault). Another reply for the same post is:
Thank GOD! It's over.
Being a SONODYNE fan, I was feeling ashamed as I have recommended this brand to many HFVians.
What should have been done, was to direct the dealer to replace the sub and amp immediately , till the original pieces were serviced and sent back.
Do your R&D and testing,but why should the consumer suffer for this.
Being a SONODYNE fan, I was feeling ashamed as I have recommended this brand to many HFVians.
What should have been done, was to direct the dealer to replace the sub and amp immediately , till the original pieces were serviced and sent back.
Do your R&D and testing,but why should the consumer suffer for this.
Joshsibi
New Member
ukjeyaraj
Well-Known Member
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