Hi All.
i am new to forum and really need help. i bought 40PFL5059 in november 2014 from Flipkart with 3 year warranty.
around 15 days back suddenly TV screen went all white..while it was running..i registered my complaint to CC via online chat and an engineer (if you can call that guy an engineer) visited. he had no idea and was on phone with someone explaining the issue and asking what to do..opens tv and move wires a bit and close it again. and declare panel is dead and it need to be replaces so either TV or panel will be replaced.and it will take 7 days.
asks me to drop tv to their service center which i flatly refused.
i contacted philips again and after few phone calls they agrees to pick it up from my place.but said will send another engineer
next day another guy came he tries different settings..etc and same as earlier declare panel is dead and it will be replaced in 7 days
he is ready to take tv with him , i asked does he need a box ...he said no and takes product by putting tv on his back and between tool bag on bike..i didnt object as i was under assumption it will be replaced thats why he taking it this way.
anyways 7 days pass there is no info from their side finally i call them and then service center informs that there is a issue with part and its not available locally and philips sending it from delhi. so it will take another 2-3 days
on monday i talked to philips and they gave me contact # of local area service manager Mr manish kaushik ,, when called he connect with service centre guy (Mr Anil) and he says product will be delivered on wednesday.
Wednesday passed , i contacted Mr Anil , he says that part has come but issue is not fixed and another part need to be changed and again need to be procured from delhi.
when i argue about delay he mentions he cant do anyhting and i can contact Mr Mehta (he is responsible for jaipur city). when i contact Mr mehta..he confidently says that issue will be fixed today and product will be delivered. but again a lie.
next day i called .Mr mehta and he is not picking my phones since then.
finally called Mr kaushik on friday evening he said he will check and will update me in 2 mins. since then he is also not picking phones.
checked with service center this morning. Mr anil said part may come today but not sure.
if i contact CC ..they redirect me to Mr Kaushik and ask me to contact him.
so overall i am not sure what to do.. i am now worried not just about delay but product too because the way it was handled.
please guide what should i do..anyone have numbers of higher ups in philips ?
so overall a very frustrating experience in these 15 days they have never called me to update everytime i have to check..philips service guys have stopped picking my calls.
on sidenote i posted my review on FK but they havent published it. seems they filter negative reviews.
all help/advise is appreciated.
Thanks,
Lokesh
i am new to forum and really need help. i bought 40PFL5059 in november 2014 from Flipkart with 3 year warranty.
around 15 days back suddenly TV screen went all white..while it was running..i registered my complaint to CC via online chat and an engineer (if you can call that guy an engineer) visited. he had no idea and was on phone with someone explaining the issue and asking what to do..opens tv and move wires a bit and close it again. and declare panel is dead and it need to be replaces so either TV or panel will be replaced.and it will take 7 days.
asks me to drop tv to their service center which i flatly refused.
i contacted philips again and after few phone calls they agrees to pick it up from my place.but said will send another engineer
next day another guy came he tries different settings..etc and same as earlier declare panel is dead and it will be replaced in 7 days
he is ready to take tv with him , i asked does he need a box ...he said no and takes product by putting tv on his back and between tool bag on bike..i didnt object as i was under assumption it will be replaced thats why he taking it this way.
anyways 7 days pass there is no info from their side finally i call them and then service center informs that there is a issue with part and its not available locally and philips sending it from delhi. so it will take another 2-3 days
on monday i talked to philips and they gave me contact # of local area service manager Mr manish kaushik ,, when called he connect with service centre guy (Mr Anil) and he says product will be delivered on wednesday.
Wednesday passed , i contacted Mr Anil , he says that part has come but issue is not fixed and another part need to be changed and again need to be procured from delhi.
when i argue about delay he mentions he cant do anyhting and i can contact Mr Mehta (he is responsible for jaipur city). when i contact Mr mehta..he confidently says that issue will be fixed today and product will be delivered. but again a lie.
next day i called .Mr mehta and he is not picking my phones since then.
finally called Mr kaushik on friday evening he said he will check and will update me in 2 mins. since then he is also not picking phones.
checked with service center this morning. Mr anil said part may come today but not sure.
if i contact CC ..they redirect me to Mr Kaushik and ask me to contact him.
so overall i am not sure what to do.. i am now worried not just about delay but product too because the way it was handled.
please guide what should i do..anyone have numbers of higher ups in philips ?
so overall a very frustrating experience in these 15 days they have never called me to update everytime i have to check..philips service guys have stopped picking my calls.
on sidenote i posted my review on FK but they havent published it. seems they filter negative reviews.
all help/advise is appreciated.
Thanks,
Lokesh