samirarora
New Member
MARANTZ / Refex Pro Acoustcs -Chennai
Hello all,
I bought a Marantz SR8001 receiver in August,2007, with bill and 3 year warranty. While i would not go as far as to say that i am an audiophile, i would think to say that i have audiophile aspirations would be correct. I am using cables from MIT, Tara Labs and Virtual Dynamics. Further, my equipment is connected to power conditioner by pure power and have dedicated 4mm square wiring from my mains to my system. I was using the receiver only as a pre-amp, with the power stage being handled from day one by my Rotel 5 channel power amp. All of my equipment is on a spider rack by finite elemente in an airconditioned dust free room, so no heat issues either.
As i go to work most of the day and have little children, even though i have a dedicated room for my listening (and watching), i used my system very sparingly. Further, I am very careful about my equipment. Speakers and subwoofer are elac 200 series, cd player by nakamichi and an oppo cd player.
PROBLEM BEGINS
The receiver worked fine all this time, very good sound and i was very happy and satisfied with it. One fine day, without any reason at all, it went into protect. No big deal, its supposed to do that, but over coming days, it was doing so more and more and i checked all my wiring, electricals everything..and yet it carried on doing it. It would go into protect and give error 'CHECK POW5'. I thought nothing of it first, after all, nothing had happened, but a week later, it was doing so several times while listening to the same CD and at this time, i knew something was wrong.
I did all of the checks, to the extent, i removed every wire and even connected the receiver to another outlet, without anything connected.. it was still doing that.
I called up Refex Acoustics and got the reply, that i should send it to them and that they will take care of it. Fine, i got stuck with a bad piece and now it needs repair.. i am OK with that.
Meanwhile, i started searching the net as to what this error could mean. To my surprise, when i searched 'CHECK POW5' or 'CHECK POW5 ERROR' on google, i got not one or two but several other results, to various forums worldwide with many many users talking about the same problem. The users in US were lucky though as days after their problem was detected (as is noted by them in the forums) , Marantz USA changed their units for new.
At some places, someone even mentions that Marantz agrees that there was a certain problem with a certain batch of units of the SR series. This was most disturbing.
Anyway, I took several videos of the error i was getting on my unit, put it on CD (and also have copies in my record) , and sent my unit all the way to Chennai, double packed with thorough explanation of the problem i was having.
One day after they received it at chennai, i get the call...' Good news sir, we have thoroughly checked your unit, and there is nothing wrong with it'. This was the worst news i could have received. I sent my unit 3000 kms to the other end of India (from where i am) only to hear that there is nothing wrong with the unit.
I reminded them again, sir , please look at the CD i have sent you with the videos, please look at all the links i have sent to you , where people have reported this problem again and again, IT IS A WELL DOCUMENTED REPEAT PROBLEM.
Days have no passed into weeks, and weeks are now going to become a matter of months... all i hear is , we will let you know tomorrow sir, just give us two more days, i will call you in the evening, i will call you in the morning etc.
Now comes the worst part, i have tried my best to contact MARANTZ asia pacific ( i believe singapore marantz handles india)... they did not even bother to reply. I wrote again, no reply.....now i have four mails to them over last month, no one has written back... not even a word.
I am now stuck with a 1 Lakh + receiver, the only people who could help , ie refex proacoustics are of no help, even though i sent them 100 MB of compressed videos and two pages of how and when the problem occurs.
Now i am calling them and i get the reply that the person concerned is in meeting sir... or even worse, they do not even pick up my phone.
I NEED YOUR HELP.
I request any forum member, who can let me know some email address of someone at Marantz worldwide , who would atleast be willing to listen to my problem... i have all the records and videos and it will not be hard to convince them that there was/is indeed a manufacturing problem with my unit and something needs to be done about it.
If anyone has had he patience to actually read my entire post, kindly do google 'check pow5' and add your comments here, maybe something can get figured out...
I might add, that my receiver before this was an ONKYO INTEGRA, which gave me years of faithful service without a single problem.
my personal opinion would be to be careful about buying marantz in india, or atleast from Refex, unless of coarse the prove that they indeed stand for customer satisfaction, if not customer delight.
I am very very disappointed and need your help guys!!
Best wishes,
Samir.
Hello all,
I bought a Marantz SR8001 receiver in August,2007, with bill and 3 year warranty. While i would not go as far as to say that i am an audiophile, i would think to say that i have audiophile aspirations would be correct. I am using cables from MIT, Tara Labs and Virtual Dynamics. Further, my equipment is connected to power conditioner by pure power and have dedicated 4mm square wiring from my mains to my system. I was using the receiver only as a pre-amp, with the power stage being handled from day one by my Rotel 5 channel power amp. All of my equipment is on a spider rack by finite elemente in an airconditioned dust free room, so no heat issues either.
As i go to work most of the day and have little children, even though i have a dedicated room for my listening (and watching), i used my system very sparingly. Further, I am very careful about my equipment. Speakers and subwoofer are elac 200 series, cd player by nakamichi and an oppo cd player.
PROBLEM BEGINS
The receiver worked fine all this time, very good sound and i was very happy and satisfied with it. One fine day, without any reason at all, it went into protect. No big deal, its supposed to do that, but over coming days, it was doing so more and more and i checked all my wiring, electricals everything..and yet it carried on doing it. It would go into protect and give error 'CHECK POW5'. I thought nothing of it first, after all, nothing had happened, but a week later, it was doing so several times while listening to the same CD and at this time, i knew something was wrong.
I did all of the checks, to the extent, i removed every wire and even connected the receiver to another outlet, without anything connected.. it was still doing that.
I called up Refex Acoustics and got the reply, that i should send it to them and that they will take care of it. Fine, i got stuck with a bad piece and now it needs repair.. i am OK with that.
Meanwhile, i started searching the net as to what this error could mean. To my surprise, when i searched 'CHECK POW5' or 'CHECK POW5 ERROR' on google, i got not one or two but several other results, to various forums worldwide with many many users talking about the same problem. The users in US were lucky though as days after their problem was detected (as is noted by them in the forums) , Marantz USA changed their units for new.
At some places, someone even mentions that Marantz agrees that there was a certain problem with a certain batch of units of the SR series. This was most disturbing.
Anyway, I took several videos of the error i was getting on my unit, put it on CD (and also have copies in my record) , and sent my unit all the way to Chennai, double packed with thorough explanation of the problem i was having.
One day after they received it at chennai, i get the call...' Good news sir, we have thoroughly checked your unit, and there is nothing wrong with it'. This was the worst news i could have received. I sent my unit 3000 kms to the other end of India (from where i am) only to hear that there is nothing wrong with the unit.
I reminded them again, sir , please look at the CD i have sent you with the videos, please look at all the links i have sent to you , where people have reported this problem again and again, IT IS A WELL DOCUMENTED REPEAT PROBLEM.
Days have no passed into weeks, and weeks are now going to become a matter of months... all i hear is , we will let you know tomorrow sir, just give us two more days, i will call you in the evening, i will call you in the morning etc.
Now comes the worst part, i have tried my best to contact MARANTZ asia pacific ( i believe singapore marantz handles india)... they did not even bother to reply. I wrote again, no reply.....now i have four mails to them over last month, no one has written back... not even a word.
I am now stuck with a 1 Lakh + receiver, the only people who could help , ie refex proacoustics are of no help, even though i sent them 100 MB of compressed videos and two pages of how and when the problem occurs.
Now i am calling them and i get the reply that the person concerned is in meeting sir... or even worse, they do not even pick up my phone.
I NEED YOUR HELP.
I request any forum member, who can let me know some email address of someone at Marantz worldwide , who would atleast be willing to listen to my problem... i have all the records and videos and it will not be hard to convince them that there was/is indeed a manufacturing problem with my unit and something needs to be done about it.
If anyone has had he patience to actually read my entire post, kindly do google 'check pow5' and add your comments here, maybe something can get figured out...
I might add, that my receiver before this was an ONKYO INTEGRA, which gave me years of faithful service without a single problem.
my personal opinion would be to be careful about buying marantz in india, or atleast from Refex, unless of coarse the prove that they indeed stand for customer satisfaction, if not customer delight.
I am very very disappointed and need your help guys!!
Best wishes,
Samir.
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