Every marantz range series product is guaranteed warranty for 3 years and their premium range for 5 years.. as per their worldwide websites..further, i ofcoarse have the warranty card, which clearly states warranty for 3 years , so no issues as regards warranty.
I am just happy, that my life will be normal again and have no intention of going to consumer court, thats for sure.. money in now paid and i just want my receiver to come back home and life can go on.
Why i agreed is because i have no choice... the SR8001 unit is/was an expensive one, it was giving trouble, so my choice was to pay the 18k and cover my initial investment and get a good working piece OR, getting the old one back and it becoming an eventual dead investment.
Also, logistics is a big problem, sending from amritsar to chennai is no easy task, it took me no less than 4 hours just to pack it and then blue dart would not accept it.. they said they want a bill and i said, i am not selling but merely sending for repair, in the end.. they did not take it.. finally i went to gati, they too had initial problems but eventually agreed to transport it.
So, its best, i just get a new one and life can carry on in peace...
I accepted what Refex acoustics offered to me because my only recoarse was to contact marantz direct and after many mails i found that noone from their side even bothered to send me a single reply.. hence i was alone and totally on my own.
Under the circumstances i am happy, that things are moving in an overall right direction, as opposite to this meant that my entire money would have gone to a waste.
Having said all of the above, I think marantz warranty meant that they would repair the item and send it back.. nowhere does it mention replacement, so if they are giving me a brand new piece, with a brand new warranty to cover three more years, that is certainly worth paying for... how much i need to pay for that is a matter of personal opinion, but under the circumstances and considering what the flip side could be, i am satisfied, provided of coarse, they send me the new piece brand new untouched mint condition, with full warranty.
I feel the way things are going now, ie me having to pay and getting a brand new upgraded model, is worth paying a little extra for.
Best wishes,
samir.