Hi,
I bought 46b650 from Girias (Bangalore) on 19th Sept. Along with this I am supposed to recieve a HDMI DVD player as a gif from Samsung. At that time Girias told me that this they told me that they told me that process is
1) Girias initimate Samsung about the purchase
2) Samsung will then deliver the Gift to Dealer
3) Dealer will then initimate to come and collect it.
It has been more than 2 weeks, and I have still not recieved this gift. If I callup the dealer, he is telling that lot of customer have complained, and they have esclated to Samsung, and once they recieve the gift they will initimate us.
I called-up Samsung directly on this, and they had a different story to tell. They told me that it is the dealer who is responsible to deliver the gift and they will escalate from their side to the dealer, and they cannot do anything else.
So on the whole the consumer is taken for a ride.
I wanted to know whether anybody else have faced a similar issue??
I bought 46b650 from Girias (Bangalore) on 19th Sept. Along with this I am supposed to recieve a HDMI DVD player as a gif from Samsung. At that time Girias told me that this they told me that they told me that process is
1) Girias initimate Samsung about the purchase
2) Samsung will then deliver the Gift to Dealer
3) Dealer will then initimate to come and collect it.
It has been more than 2 weeks, and I have still not recieved this gift. If I callup the dealer, he is telling that lot of customer have complained, and they have esclated to Samsung, and once they recieve the gift they will initimate us.
I called-up Samsung directly on this, and they had a different story to tell. They told me that it is the dealer who is responsible to deliver the gift and they will escalate from their side to the dealer, and they cannot do anything else.
So on the whole the consumer is taken for a ride.
I wanted to know whether anybody else have faced a similar issue??