Speakers damaged on transit

[Shivam]

Let us see what works out between us regarding the speakers. I'll surely update here.

 

[arj]

sorry to hear this..not matter what you do , if people throw packages around they will break
I had shipped my merlins via GATI in original packaging and with lots of packing material all around and under it. And it also being labelled fragile at several places. I additionally got it Shrink Wrapped by Gati .
thankfully it reached safe..but if it was after this post i would have definitely sent it via Air !

I agree with Magma..binding post and base plate is easier to replace. damage to speaker body would have been very difficult !

 

[magma]

sWrapped by Gati .
thankfully it reached safe..but if it was after this post i would have definitely sent it via Air !

arjun

i ship loads of heavy stuff all around india

thumb rule
Ship by GATI surface
never air

when air comes into play it is there that the damage occurs

as long as it is surface gatis own staff and truckers handle it
when its air - the shiment is outsourced

 

[Shivam]

arjun

i ship loads of heavy stuff all around india

thumb rule
Ship by GATI surface
never air

when air comes into play it is there that the damage occurs

as long as it is surface gatis own staff and truckers handle it
when its air - the shiment is outsourced

These speakers were also shipped by surface !

I was of the same opinion and always shipped by surface but this time the damage happened. To me surface shipping was always a safer option till now.

 

[denom]

Rather than getting in touch with Wharfedale first, get in touch with the distributor, M/s. Designer Audio, via mail with attached pics explaining the situation & await their reply. Usually, they are very prompt in replying & I expect that they will do so in your case as well. Owners are good folk, genuine people who am sure will help you & the buyer out.

Kindly address the issue to Mr. Kshitij with reference to the matter & also inform him that you are a member of the forum.

Wish a quick solution to the matter for you & the buyer.

Having gone through such trauma, I can very well feel what you & the buyer are going through

Best Wishes

 

[mukesh soni]

It saddens me how the speakers were treated by the courier company as if it is just some tiny little item to be transported from one corner of the region to another for formality and not as their responsibility and duty. Though every seller learnt this lesson Now we all are aware of the fact that these goods needs to be handled with utmost care while packaging and delivering it to the buyer, even you did it very well. Series of unfortunate events take place unexpectedly! I hope this issue gets settled properly without major loss. Thank you for sharing such important detail with forum.
Regards

 

[vijwilso]

It is very unfortunate and i am really sorry for the loss .

Thanks for spreading this awareness as many us think that the company packing is bullet-proof .

After seening this , I will never ever ship anything by courier .

You are in-deed very generous for compensating for the loss , though mostly it is at buyers risk , unless otherwise agreed upon the otherway .

 

[AmitKumar]

Hi Shivam,

this is really an unfortunate event and i feel very sorry for you.

Needless to say that you have made very generous offers to the buyer, hope everything get resolved at the earliest.

Meanwhile i could not locate the name of the courier company which did this to you?

I am about to get one turntable shipped to me via courier or speed post. Now i am really scared after knowing this event.

Regards, Amit

 

[jagdish_p]

I have offered the buyer one of these choices -

1. Complete refund and the damaged speakers are sent back to me. I'll try to use them in a second system somewhere or maybe salvage the drivers and try my hand at DIY passive speakers.

2. He keeps the speakers and I refund a large part of his money and keep a small part for myself (cost which I could have recovered by a local sale or sale of drivers, crossover etc.)

3. He gets the speakers repaired locally if that is possible and I bear the complete cost of repairs and also pay him a refund of a large part of his money.


I hope that these are rational options that I can provide. Due to the sadness after this episode, I may have left out some good option. If so, do let me know.

Very generous as most of the sales on the forum specify shipping at buyers risk.
Which courier/ transport was it.

In any case I think the least cost to both parties would be the repair option

And in case a repair is not possible to restore aesthetically but a functional repair is possible some compensation to be given. I am only suggesting a compensation since you suggested refunding a large part.

 

[sgautam]

Dear Shivam, its really very very nice of you to take the responsibility. But as far as I know the buyer takes the risk of damage and that's how the rules are laid down in the forum.

Though your offer is quite generous it would be nice to see the buyer also taking a similar stance to divide the loss between both of you. I bought your diamond speakers and they were really really good and I was very impressed with your maintenance.

And our FM Nikhil was referrring to my case only when I sent my Valab DAC to him to know his opinion on the dac and if it suited him he can keep it. But it got damaged despite the so called bullet proof packing. Thankfully it was a few solder joints that went kaput and it was a simple fix. Today also I am requesting one of the FM to consider shipping his speakers but i am having second thoughts now.

 

[prepress]

There is 101% chances for damage the top acrylic dust cover, heard many cases about it. you have to make the package shock resistance by using many layers of bubble sheets and thermocal, also never put any weight on the cover, try to make two boxes of thermocal (1 larger than TT and another one larger than first box) wrap TT with Bubble sheets, then put that in Box 1, Box 1 into Box 2. After that in cardboard box.

I am about to get one turntable shipped to me via courier or speed post. Now i am really scared after knowing this event.

Regards, Amit

 

[shafic]

Here is my story. 6 months back i purchased this Dual 1229 from a famous LP & TT dealer from CHENNAI. I have still not recovered from the shock.Arm mechanism is gone, main bearing is damaged, bent platter.... No refund,no regret, little sympathy, that's all. I lost 7k. Now i keep this TT for spare parts.

 

[arj]

Here my story. 6 months back i purchased this Dual 1229 from a famous LP & TT dealer from CHENNAI. I still not recovered from the shock. No refund,no regret, little sympathy, that's all. I lost 7k. Now i keep this TT for spare parts purpose.

This is nothing short of bad and criminally negligent packing ! My TT came in from UK . Intact

 

[RMCWS]

Here my story. 6 months back i purchased this Dual 1229 from a famous LP & TT dealer from CHENNAI. I still not recovered from the shock.Arm mechanism is gone, main bearing is damaged, bend plater.... No refund,no regret, little sympathy, that's all. I lost 7k. Now i keep this TT for spare parts.

Unless and until you threat them with legal action or you actually initiate a legal action (which is, on the other hand, is time consuming and expensive) against the negligent seller, there is NO chance of getting any refund/ damages/ compensation etc. 99% of the companies take their customers for granted. And may be 99% of the dissatisfied customers never approach the appropriate forum for remedy.

 

[mukesh soni]

Shivam you try your level best than
1 more last option
Without any charges
One thing we can do
all member forward 1 mail
to this courier co(xyz)
To compensate the damage
50/100 or more mail request can make them realize
They will rethink on matter
They will realize now
so many people knowing matter
and about our service
Shivam you draft a decent mail
and give us id of concern courier
where we all will forward the same
I hope It will will work
it will help you in legal

 

[Shivam]

I got pics of the outer packing from the buyer today.

One of the speaker boxes is totally wet and disfigured. Other one reached without the box and packing material!!!

 

[Shivam]

Shivam you try your level best than
1 more last option
Without any charges
One thing we can do
all member forward 1 mail
to this courier co(xyz)
To compensate the damage
50/100 or more mail request can make them realize
They will rethink on matter
They will realize now
so many people knowing matter
and about our service
Shivam you draft a decent mail
and give us id of concern courier
where we all will forward the same
I hope It will will work
it will help you in legal

I doubt it will work since the buyer has already taken the speakers and signed the delivery. On requesting the courier company will happily produce the proof of delivery.

 

[ghatgepatil]

Can't be the agency which I had mentioned earlier! If they indeed are, then its going downhill .....

 

[Shivam]

Can't be the agency which I had mentioned earlier! If they indeed are, then its going downhill .....

It is not one agency. It is the condition of all the present courier companies. If one gets the parcel in good condition then I now call it luck !

I have received parcels all the way from US and Brazil only to be damaged while getting transported within India.

 

[Shivam]

I have offered a price of INR 10,000 to the buyer. If he agrees, I'll refund the remaining amount. The new speakers from hifimart cost 75,000. I guess that this price is fine.