I guess Videocon has stopped the upgrade as it was problamatic! Mine ran into problem and it was replaced with a new box. Since the replacement, its in the old firmware only and I didnt bother to make a complaint as the old firmware is better in all aspects except for the USB DVR functionality!
Videocon D2H HD - Software Update
- Thread starter ela703
- Start date
ravirathod
New Member
I logged a complaint too, but the problem remained the same in the replaced box too, so he refitted the old one. I am sick of this problem now
Write on their FB page.. they are active there. Will help you im sure!
sandeepmohan
Well-Known Member
Took a Annual subscription to their HD service online. Ditched TATA Sky HD cause these guys are not going anywhere with increasing the HD portfolio. Cost Rs. 5644 which includes Installation, 10 meter wire length which I did not use but kept aside, the box and Annual South Platinum which is all their channels. I opted for Kannada and Malayalam as the two regional languages. You can opt for any two.
The box looks low rent and is not as snappy to respond as Tata Sky. The box is a little too light and the stiff wires like HDMI and the cable wire keep moving the box. The connections available are USB, SPDIF, HDMI and Composite. The box supports 3D and one of the demonstration channels for Videocon d2h HD broadcasts a National Geographic channel in side by side showing 2D and 3D.
I have not explored all the options on the box. I was looking for picture and sound setting but could not find any. What I do like is there are four sets of Favorite channels you can store. Each set stored on a different color code on the remote.
The channel guide works a little different from Tata Sky. As you scroll over channels in the guide listing, the preview box changes to the highlighted channel too. I guess this is a bit of a load for the box to handle and this causes a little lag. Not to the extent that its unusable but this was not really necessary in terms of implementation.
Pictures look good. Can't say it looks any better or worse than Tata Sky.
Installation chaps are probably worse than your neighborhood cable chap. They did a good job fixing everything. I just felt they could be better dressed and at least look clean. Again, this could be specific to the chaps that come in your area. I raised my order for the box on Saturday evening at 830pm and it was installed by 12pm on Sunday. Good turn around for fixing things but I could actually view stuff only by around 4pm on Sunday. Quite a while for activation and I then noticed the balance not reflecting what it should. The Account Information also indicated that I need to re charge again in September which is just 7 months. I have been assured that the correct values will appear in 24 hours. Lets hope they are right.
The box looks low rent and is not as snappy to respond as Tata Sky. The box is a little too light and the stiff wires like HDMI and the cable wire keep moving the box. The connections available are USB, SPDIF, HDMI and Composite. The box supports 3D and one of the demonstration channels for Videocon d2h HD broadcasts a National Geographic channel in side by side showing 2D and 3D.
I have not explored all the options on the box. I was looking for picture and sound setting but could not find any. What I do like is there are four sets of Favorite channels you can store. Each set stored on a different color code on the remote.
The channel guide works a little different from Tata Sky. As you scroll over channels in the guide listing, the preview box changes to the highlighted channel too. I guess this is a bit of a load for the box to handle and this causes a little lag. Not to the extent that its unusable but this was not really necessary in terms of implementation.
Pictures look good. Can't say it looks any better or worse than Tata Sky.
Installation chaps are probably worse than your neighborhood cable chap. They did a good job fixing everything. I just felt they could be better dressed and at least look clean. Again, this could be specific to the chaps that come in your area. I raised my order for the box on Saturday evening at 830pm and it was installed by 12pm on Sunday. Good turn around for fixing things but I could actually view stuff only by around 4pm on Sunday. Quite a while for activation and I then noticed the balance not reflecting what it should. The Account Information also indicated that I need to re charge again in September which is just 7 months. I have been assured that the correct values will appear in 24 hours. Lets hope they are right.
Last edited:
"The Account Information also indicated that I need to re charge again in September which is just 7 months. I have been assured that the correct values will appear in 24 hours"
It should be fine. I also encountered the same thing, when I purchased last month. The next recharge date got changed after 24 hours reflecting 1 year subscription.
It should be fine. I also encountered the same thing, when I purchased last month. The next recharge date got changed after 24 hours reflecting 1 year subscription.
sandeepmohan
Well-Known Member
Good luck with this. I heard the same thing and nothing happened. I had to make over a dozen calls and when the problem was addressed, the idiots still screwed up and made it 11 months. It should be 12 months. After another half a dozen calls, they have logged a ticket and I have been assured a fix. Lets see what happens. Their call center is a total wreck.
Another concern is their D2H Cinema Channel listing the movies now playing. It shows Inkaar and Dabaang playing at the same time. This is technically not possible.
Where/How did you get to the USB option?Got the update 2 days back here in Delhi.
Noticed the following changes :-
- The box starting time has increased, and there has been a noticeable lag. :sad:
- The Channel switching time has increased too much.
- The SD PQ looks slightly better.
- The USB function and a slightly changed menu look WOW :signthankspin:
Delhi People, any change?
sandeepmohan
Well-Known Member
Videocon finally addressed the issue with my Annual subscription not reflecting what it should. It was not easy fixing this. Explaining to the call center chaps is a challenge in itself. They just don't seem to understand that there is a problem and for simple things like this the matter is escalated to a Supervisor. The Supervisor experience was pleasant and they could understand my issue if I explained the matter to them just once. With the call center chaps, I must have made over 20 calls, some of which were cut off by itself and some by myself in anger cause the chap at the other end felt that a annual subscription is only for 7 months. At times it felt I was talking to a dumb person.
I even posted the issue on their facebook page and they seem to be more pro active there. Some one else has highlighted this too.
I even posted the issue on their facebook page and they seem to be more pro active there. Some one else has highlighted this too.
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