Airtel xtreme 4k dolby atmos shows pcm with 2 channel input in denon 3800

[Phanindra]

Hi All,
I recently changed airtel xtreme 4k dolby atmos setup box and it is connected to denon 3800. After installing it i always see HD channel input as 2 channel and i dont get options in movie mode to change to auro or neural x. When i play netflix or amazon it shows 5 channel as input but here also i dont get option to choose different movie modes.
I am always seeing only 3 movie modes. I tried changing sound options in airtel box from auto, no surround and manual but no use. I am not getting different movie modes in any sound output mode. Is ther a problem with airtel box. ? Airtel to denon is only through hdmi

 

[Phanindra]

Hi All,
I recently changed airtel xtreme 4k dolby atmos setup box and it is connected to denon 3800. After installing it i always see HD channel input as 2 channel and i dont get options in movie mode to change to auro or neural x. When i play netflix or amazon it shows 5 channel as input but here also i dont get option to choose different movie modes.
I am always seeing only 3 movie modes. I tried changing sound options in airtel box from auto, no surround and manual but no use. I am not getting different movie modes in any sound output mode. Is ther a problem with airtel box. ? Airtel to denon is only through hdmi

Hi all,
I appreciate if someone can share who installed new airtel setup box and got this issue resolved with the settings to be made in both setup box and denon 3800

 

[Phani24]

I think its not avr ir aurtel box issue. Its with ott Iam using apple tv 4k connected to Maranz50. Z5 input is showing 2 channel only.And gtting sterio

 

[Phanindra]

I think its not avr ir aurtel box issue. Its with ott Iam using apple tv 4k connected to Maranz50. Z5 input is showing 2 channel only.And gtting sterio

My previous airtel smart was working correctly and showing 5 channels as input signal. When i changed to new box it started showing 2 channel as input. Ott like netflix and amazon are showing input as 5 but i am not getting different movie modes here also

 

[dvraghavan]

I assume you have connected STB to one of the HDMI ports on the AVR. Are you sure you saying the AVR shows only 2 channel as input when watching a 5.1 or 7.1 content? How do you know the content has 5.1 sound? (for example, Star Sports HD only offers stereo sound on most content; only for premium content like IPL, they offer 5.1 or Atmos sound).

 

[Phanindra]

I assume you have connected STB to one of the HDMI ports on the AVR. Are you sure you saying the AVR shows only 2 channel as input when watching a 5.1 or 7.1 content? How do you know the content has 5.1 sound? (for example, Star Sports HD only offers stereo sound on most content; only for premium content like IPL, they offer 5.1 or Atmos sound).

I assume you have connected STB to one of the HDMI ports on the AVR. Are you sure you saying the AVR shows only 2 channel as input when watching a 5.1 or 7.1 content? How do you know the content has 5.1 sound? (for example, Star Sports HD only offers stereo sound on most content; only for premium content like IPL, they offer 5.1 or Atmos sound).

 

[Phanindra]

Hi Raghavan
I tried checking all hollywood channels and hd channels. None of them shows input as 5 channel. Earlier same channels in old setup box showed as 5 channel