I’ve always been a ghost hifi vision user, skimming through posts of fellow enthusiasts and only recently actually signed up. Finally, my post follows as well. I only wished it were on a happier note however. Moderators, apologies. Posting wise, I’m a noob. Kindly move to the right thread if incorrect please.
Bought an Arcam A29 in 2016 from the UK and brought it home with me. 2018 onwards starts a faint crackle only noticed by those with keen ears. 2019 onwards, there is not a single track that doesn’t have the crackle. I tried every possible trick to figure out what was causing it from swapping the source to the cables to leads to power filters. Nothing helped. Little did I know that the amp was infamous for the same with a faulty relay and there are other international customers who have been offered buy-ins for different models.
The amp is still under warranty and though Arcam do not openly acknowledge the issue as a manufacturing defect but they know of it and are willing to ship spares. Not a big believer in repair of electronics cuz they never sound / function the same way. I’m frustrated and on the verge of sending Arcam a stinker email. Just wanted to get some help / advise / leads from the veterans here on how I can handle this? Arcam suggested that I check with the folks at decibels - Chennai (as they are the local Arcam dealers) but upon contact, they don’t sound too happy to take up repairs.
Bought an Arcam A29 in 2016 from the UK and brought it home with me. 2018 onwards starts a faint crackle only noticed by those with keen ears. 2019 onwards, there is not a single track that doesn’t have the crackle. I tried every possible trick to figure out what was causing it from swapping the source to the cables to leads to power filters. Nothing helped. Little did I know that the amp was infamous for the same with a faulty relay and there are other international customers who have been offered buy-ins for different models.
The amp is still under warranty and though Arcam do not openly acknowledge the issue as a manufacturing defect but they know of it and are willing to ship spares. Not a big believer in repair of electronics cuz they never sound / function the same way. I’m frustrated and on the verge of sending Arcam a stinker email. Just wanted to get some help / advise / leads from the veterans here on how I can handle this? Arcam suggested that I check with the folks at decibels - Chennai (as they are the local Arcam dealers) but upon contact, they don’t sound too happy to take up repairs.