Wanted to know if any forum member has had any experience making online purchases with this company.
On the advice of a cycling enthusiast friend I ordered a mountain bike for my 8 year old son. The purchase , on my part was completed in 23 June. They issued the invoice etc.
Unfortunately the delivery hasn't been made even now. The company is not very communicative either. Only after repeated enquiries they said they had been having some problems getting the item sent by courier.
Of course no such issue was disclosed when the payment was made.
I am dealing with a gentleman called Mr Anubandh Suresh who seems genuinely eager to help but because something is so wrong with their delivery mechanism he has to punctuate our interactions with long embarrassed (?) silences.
I also noticed that the govt. portal for registering complaints is a funny one. They have a limited list of products and companies in the form. Tinkle is there but unfortunately not DECATHLON .
I am sure the cycle will be delivered one day.
But such are the travails sometimes of buying things online that I had to seek solace here.
On the advice of a cycling enthusiast friend I ordered a mountain bike for my 8 year old son. The purchase , on my part was completed in 23 June. They issued the invoice etc.
Unfortunately the delivery hasn't been made even now. The company is not very communicative either. Only after repeated enquiries they said they had been having some problems getting the item sent by courier.
Of course no such issue was disclosed when the payment was made.
I am dealing with a gentleman called Mr Anubandh Suresh who seems genuinely eager to help but because something is so wrong with their delivery mechanism he has to punctuate our interactions with long embarrassed (?) silences.
I also noticed that the govt. portal for registering complaints is a funny one. They have a limited list of products and companies in the form. Tinkle is there but unfortunately not DECATHLON .
I am sure the cycle will be delivered one day.
But such are the travails sometimes of buying things online that I had to seek solace here.