HD Gone! TataSky going nuts?

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just4kix said:
Guys, there was too much panic yesterday (HD channels gone). Looking at this thread too tells me that we like to panic. I, too was without HD channels yesterday (I am a Mega Lite Pack subscriber). I did call up CC and they said that there was a technical glitch and channels should be restored in a couple of hours. That was around 2 PM. By 5 PM nothing had happened. When I reached home around 8, still nada. I tried calling CC again but could not get through. This morning all HD channels were restored.

I did see this thread but refrained from further rhetoric.

We should all learn to be calm first. Here is my though process (and this could apply to any DTH provider):

Symptom: Some or all channels lost. Called the CC. Problem resolved.
Our response: A :thumbsup: for provider and its CC.

Symptom: Some or all channels lost. Called the CC. Problem not resolved for quite some time. Repeat calls. Problem resolved after significant loss of time (and service).
Our response: Shake your fists and perhaps make your receding hairline recede futher (pull your hair). Report in forums.

Symptom: Some or all channels lost. Called the CC. CC says that package price revised and you got to pay more, etc.
Our response: All hands abandon ship! Repeat! All hands abandon ship!!
Click to expand...

:D
:D
:D
But the cost is revised and I have to pay a lot more to access the same number of hd channels

And talking to tatasky cs guys is such pain with their brilliant communication skills.......i don't know if I got somebody like that (twice :) )
 
I would say, wait a little longer. It is quite possible that TS may add a lot more HD channels soon (well I am hopefull). Give this a time frame of 3-6 months. Meanwhile you will have to pay more. If things don't improve in 6 months, make a switch.

But switching comes at an initial (high) cost of CPE.
 
I am trying to understand the HD access fee concept - correct me if I have
understood it wrongly

- even if you want one HD channel, you need to pay 100 per month +
subscription charges for the same channel in SD format.
- the annual mega packs which previously included HD channels will now cost Rs 900 extra per year
 
You have understood correctly. Those who opted for the Mega pack as late as August can consider themselves very lucky - they will not be paying extra till next Aug.

As regards to the policy of having SD channels of the HD channels, this is a rip off. But one should note that some HD channels show different programs than their counterpart SD. For example, ESPN HD, NatGeo HD, Discovery HD World, Star Gold HD show different content.
 
just4kix said:
You have understood correctly. Those who opted for the Mega pack as late as August can consider themselves very lucky - they will not be paying extra till next Aug.

As regards to the policy of having SD channels of the HD channels, this is a rip off. But one should note that some HD channels show different programs than their counterpart SD. For example, ESPN HD, NatGeo HD, Discovery HD World, Star Gold HD show different content.
Click to expand...


if you check Wikipedia 80% of them are following their own schedule. Very few are simulcast. So if you are still getting HD and SD version of same channel, contents may not be same.

But frankly you will hardly feel to watch SD after watching HD for prolong.:)
 
Finally got the HD back today morning.. The TSky CS were really pathetic yday.. they had no idea what the issue was or when it will get restored..

Guess they would have goofed up due to thier funny plan changes for HD access..
 
krish199 said:
if you check Wikipedia 80% of them are following their own schedule. Very few are simulcast. So if you are still getting HD and SD version of same channel, contents may not be same.

But frankly you will hardly feel to watch SD after watching HD for prolong.:)
Click to expand...
That wikipedia article is not entirely correct. Most SD channels lag behind the HD channels because there are less number of ad's in HD - another reason for HD, at least for now.

For instance, Star Movies HD and Star Movies do show the same movies but the movie on HD finishes quickly because of less ad's and then there is a filler/sneak previews of programs to fill in before new program starts.

Sony HD, Star Plus HD, Zee HD, Star Cricket HD is simulcast.
 
Oh!! and I thought it happened to me only... I am a mega pack subscriber for two years and is valid till next year Sep.. anyway, it was restored by evening.. and happy that they are adding new channels including HD.. but they have removed TCM (which I rarely watched, the last one being repeating the Gone with the wind) ... hope they adds more HD in their kitty.. else may shift to others offering more HD channels.. time of watching SD channels are over.. it looks primitive... ;)
 
Among the channels I watch, HD programming in nat geo, discovery, espn is totally different from their SD counterparts.

Only Star Movies has the same. SD lags here because of ads. But movie start times are the same.
 
I have a weird problem with my tata sky HD connection and would appreciate any pointers to resolve this issue. I have a NTSC TV and a NTSC-PAL converter. I have subscribed to Tata sky HD service and ever since the installation I'm observing that either the audio or video or both go way randomly. This happens frequently and Tata sky has been unable to resolve this issue. I got my HDMI cables and converter checked and the converter works fine in my friends place with tata sky connection. Have complained to tata sky atleast 10 times since installation without any solution. The installer has changed the HD set-up box 4 times already. I also changed the resolution from 1080i to 720p, but did not help. Any pointers ? Thought of upgrading to HD recording box, but tata sky wants me to shell out Rs6080 for the upgrade. :-(
 
I was subscribed Dhamaal Mix, Kids Pack and HD Gold Pack for annual basis (when HD was 75/- pm) they increased the price to 100/- when added Zee TV but I was not effected as I was subscribed annually. But on October 7-8th midnight my few channels were automatically disabled like Star World, Movies, ESPN.

I talked to customer care and they told me I can watch the HD channels which are in my base SD pack. I told them "that doesn't make sense to me, why I need two same channels, I was assured by Tata Sky that for annual subscribers nothing will be effected within the year, if you people can't do that I am going to some legal solutions".

:-)

I called them daily for 2-3 days for same issue and ultimately they started my blocked channels again.

I hope it will help for some friends.
 
Thanks for the info

I also made noise when few HD channels gone

Then they enabled it. But they said it is for two months only.

Possibly I have to fight again after two months.

Did tatasky permitted anybody to continue in the previous way - HD pack pricing method?
 
I had subscribed for an annual South sports pack and HD gold pack with price protection for one year. On 8th OCt, 5 HD channels disappeared and after a long discussion for 5 days with Tatasky CC they restored my HD channels back. Later i found that SD veriosn of the HD was activated too. I Quickly checked for the balance and there was a detection of 5 Rs and shocking to see the these SD versions of the HD channels are activated as La crate package charging 139 Rs more to my account and renewal date is reduced by 6 months.
I called again the TS CC and raised my voice. They connected me to speak with the Team lead and he informed that it is a mistake happened for many customer and this problem will be resolved ASAP and hope it will not take more time as they did to activate the HD channels

I wonder who gave the permission to activate on La Carte package and it is foolish on the TataSky part to create problem to the existing customer .

Hope sense prevail and resolve the issue ASAP otherwise need to find the way to teach them a lesson
 
For the time being they are activating the SD versions of missing HD channels for the angry complaining customers. For some the amount is getting deducted from the remaining balance available for the user. For some customers they are crediting the amount to account which is enough to keep the SD channel subscriptions valid till the main pack subscription validity.

This trick is to pacify the angry customers for the time being. Later when the main pack expires all customers will have to subscribe(pay) SD versions to get HD channels.

This new pricing enables them to get more money from existing customers. The only set customers not affected are the customers who subscribed to all the SD channels along with HD Gold pack.

But for many customers like me who subscribed to a low end pack along with HD Gold pack will have to pay more to get all the HD channels. This means I have to pay around Rs.110 more per month to get the same amount of channels !!!

So Tatasky is able to generate more money without actually offering anything new.

They should have divided the HD Gold pack into HD Sports Pack, HD Hindi Pack, HD Movies Pack etc if their actual intention was to give more options to customers.
 
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