My five month old Plasma TV (Samsung PS51D550) has developed an internal crack. If you feel the outside glass you can get to know that it was not due to any external impact since the crack cannot be felt on the outside.
Contacted Samsung customer care. A technician came over an examined it. Took photos. Later I got a call from the service center saying that they have concluded that its a physical damage and that the warranty doesnt cover it.
I asked them to explain how it can be a physical damage when there is no external crack. They gave some BS about the glass having a physical coating due to which the issue is not externally visible.
I was heart broken to say the least. I checked on the net and found this to be a surprisingly common problem.
Internal Crack on my TV panel - CNET Samsung Forums
Has anyone faced this issue? Is there a way to get this issue resolved? Can I approach the consumer court? Does anyone have experience with filing a case in the consumer court?
The service guy said that it would cost 28K for the panel to be replaced.
Contacted Samsung customer care. A technician came over an examined it. Took photos. Later I got a call from the service center saying that they have concluded that its a physical damage and that the warranty doesnt cover it.
I asked them to explain how it can be a physical damage when there is no external crack. They gave some BS about the glass having a physical coating due to which the issue is not externally visible.
I was heart broken to say the least. I checked on the net and found this to be a surprisingly common problem.
Internal Crack on my TV panel - CNET Samsung Forums
Has anyone faced this issue? Is there a way to get this issue resolved? Can I approach the consumer court? Does anyone have experience with filing a case in the consumer court?
The service guy said that it would cost 28K for the panel to be replaced.