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Metrum Acoustics India

Rega

SachinChavan

Well-Known Member
Joined
Feb 10, 2011
Messages
754
Points
93
Location
Thane, Mumbai
This would continue to happen till our Consumer protection laws are not sufficiently tightened - in word and enforcement. A manufacturer cannot not provide local service support for goods sold through their local distributor - current or past. If the distributor has left them and new one isn’t appointed yet, they should pay for the shipment customer bears to send it to the nearest service center overseas. Unless this becomes a law and is enforced, customers would be left high and dry.

I don’t think it’s about small or big companies. Also, there are notable exceptions. Someone mentioned Lyrita, I am experiencing their committed support - it’s in a different league. But here we are talking of international manufactures who are present in the Indian market through their distributors. Can we list our positive experiences with such companies also here so others know which brands stand by their promise? It can help some of us make future purchase decisions.


There are few good large companies that are not afraid to promptly reply to customers queries and not just redirect to the dealers, one's that in my experience have provided exemplary response are SVS, Primaluna, KEF. Other members can chime in with their experiences with other manufacturers. Although promptness of reply and eagerness to resolve issues/provide support are two different parameters, if possible we should quantify both.
Speaking of support (as distinct from servicing/repair), I have similarly found Cambridge Audio being very responsive whenever I have written to them for help/with suggestions

I feel that manufacturers are more at fault. Ultimately it's between customer and manufacturer.
They also know they are not making any mass market product.
So if such issue arises they have to take care of their customers.
Why should it be any different even if it’s a product made for mass market? Terms and conditions during sale should be binding, without caveats for all products. If someone can afford only a Rs 10k mass product, the 10k loss pinches that person as much as a 2 lac loss will pinch the person who can afford a premium product.
 
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newlash09

Well-Known Member
Joined
Dec 17, 2014
Messages
880
Points
93
Location
hyderabad
That is actually disappointing. They made some great stuff. I loved their amethyst dac when I was offered one for home audition. That was something no other manufacturer or dealer in India offered. Me and my friends in hyderabad all took turns trying it out for almost 20 days. Besides I also use their metrum Ambre as a roon end point, which by the way sounds lovely too. Sad to see them exit from our market.
 

sanj

Active Member
Joined
Aug 26, 2010
Messages
136
Points
28
Location
Gurgaon.
I am using Metrum Acoustics's DAC (Jade) and streamer (Amber) since last , products are very good but very sad to know they are not present in India since last 9 months.
 

himadri

Active Member
Joined
Aug 29, 2007
Messages
510
Points
43
I have been using the metrum octave mk2 for quite some time now. Sad to know that Cees has left metrum.somehow the octave (for the money) served the right cocktail of tonal density and detail that I have not heard in that price class of dacs.
 
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