No sound coming from Q Acoustics M20 HD - please help

[nitin_g3]

I have a Q Acoustics M20 HD which is connected to my TV via optical cable, a week ago they suddenly stopped producing sound while watching a movie.

What works:

1. Speaker mode indicator on top of the speakers.
2. Speaker mode light responds to remote button press.
3. All modes (this shows different color light for each mode).
4. Bluetooth connection to phone.
5. Volume up-down response on the light.
6. USB connection shows on the laptop.
7. Basically everything except they don't produce any sound.

What doesn't work:

1. No sound from speakers.

What I have tried:

1. Connect/disconnect from power source.
2. Reconnect the optical cable.
3. Keep them powered off for 2 days and then reconnect.
4. Play via USB.
5. Play via Bluetooth.

There is no sound what so ever. Basically, everything works apart from the sound from the speakers.
These were purchased more than 2 years back so out of warranty.

I would appreciate if someone could suggest me next course of action to get them working either via some sort of DIY or official/local repair.



TIA.

 

[rwnano]

The internal amplifier is broken probably? This is the reason for why not to buy active speakers

 

[nitin_g3]

This is the reason for why not to buy active speakers

Hey, thanks for the suggestion, I would love to get those speakers repaired if I can.
But in the worst case, what would be a good setup to compansate for what M20 HD was able to do.
My primary use is movies and then some music. Budget is below 50k.

 

[MaSh]

Hey, thanks for the suggestion, I would love to get those speakers repaired if I can.
But in the worst case, what would be a good setup to compansate for what M20 HD was able to do.
My primary use is movies and then some music. Budget is below 50k.

Show them to QA service or a trusted technician. If they are totally dead then you can plan your upgrade

MaSh