Syw
One of the member via private message had an query about my import of projector, so i will reply at the thread itself so that others can also view as they may have similar questions.
The Question Was:
Congrats on your new Epson purchase - I would like to get your opinion on SYW's handling of the issue. What could you have done had something been broken or scratched when you opened it?
The Answer Is:
In initial stages the way SYW handled my order was not good, the details of which can be seen on this thread therefore it was leading to suspect. In the later days they handled the order in a very good way in all respects and i salute them for this.
If they continue in such brilliant way, they can go places in their career of online stores.
My recommendation is that follow a strong risk management, only one member should order at any given time, if he receives the goods in full satisfaction, then only the other member should order
Further if one wants to follow a more better risk management, then one should order first only a less expensive item.
For sake of moral responsibility to fellow forum members, who ever orders, should update on this forum, in every step, so that we get to see the live movement of the order in question, and needless to say that during these times we can add our suggestions too which will help a lot to the member.
I was advised by SYW that if there is any big fault with the projector which can not be handled here, then within 15 days i have to report them on this and they will arrange the pick up of projector and send it to the seller, and ask for replacement. For doing this marathon cycle, there will be no charges to me.
I have received the projector in well packed condition as per photo's in post # 295, needless to say with no scratches whatsoever. I had taken my precautions with the delivery based on advice by the crew of this thread. The moment courier guy came, i put my hand on his shoulder, offered him a cold drink, gave him Rs.200/- as tip, showed him my mini theatre and then i requested him that please do me a special favor that be here till i finish taking all the photo's.
V.
The Crew Of This Thread
Aleskar, Arindamcc, Captrajesh, Cmsajith, Dranil, Dushie, Gauravkumra, Hemantwaghe, Jayad08, Kapvin, Karmic, Kittu1977, Ontherocks, Mod-the-pc, Musicmaya, Quad, Reju, Rosh, Rshri, Santho12, sanjay0864, Sidvee, Spirovious, Srinisundar, Subcenter2009, Subhash, Sud98, Svenkateshsmart, Ukjeyaraj, Venkatcr, Yrk1969.