sidlal
New Member
I recently purchased a Samsung 55 inch KS7000. It has great picture quality and is probably the best flat TV in Samsung's 2016 line up.
The packed TV comes with a large sticker on the left edge of the screen (if you stand facing it). When the sticker was removed, I noticed large scratches/blotches on the screen's surface covering the entire area under the sticker - about 6-8 inches wide and covering half the TV's height. Tried cleaning them but they were permanent.
I reported this to Samsung and they replaced the TV today with a new one after a long 1.5 months of repeated follow ups and numerous service engineer visits. However, what surprised me is that the new TV also has the same issue!! I pointed this out to the installers from Samsung and they tell me that I have to go through the whole process again of calling up the service centre and recording a new service request, followed by the engineer visits, etc. Lets hope I do not have to wait another 1.5 months before a resolution!
While I go about resolving my issue, wanted to report this on the forum for the benefit of those buying new Samsung TVs - please check that your screens also do not have these permanent scratches/blotches under the stickers that they put on the screen.
The packed TV comes with a large sticker on the left edge of the screen (if you stand facing it). When the sticker was removed, I noticed large scratches/blotches on the screen's surface covering the entire area under the sticker - about 6-8 inches wide and covering half the TV's height. Tried cleaning them but they were permanent.
I reported this to Samsung and they replaced the TV today with a new one after a long 1.5 months of repeated follow ups and numerous service engineer visits. However, what surprised me is that the new TV also has the same issue!! I pointed this out to the installers from Samsung and they tell me that I have to go through the whole process again of calling up the service centre and recording a new service request, followed by the engineer visits, etc. Lets hope I do not have to wait another 1.5 months before a resolution!
While I go about resolving my issue, wanted to report this on the forum for the benefit of those buying new Samsung TVs - please check that your screens also do not have these permanent scratches/blotches under the stickers that they put on the screen.