manzb
Active Member
I have been a regular e-com guy and has been doing online purchases for many years now. Starting from Indiatimes, ebay, Jabong, Myntra, Yebhi, infibeam, Flipkart and Snapdeal. Considering that nowadays the e-com is growing at a rapid pace, I would like to discuss one of the major players as of now which is Snapdeal.
They started of as someone who provided good coupon deals for various services and restaurants. But since last 2 years or so they began as a market place for online sellers (same as ebay model). From the beginning I have been buying goods from them but there are serious lapses in their services, out of which a major one is not honoring the online deal and confirming the same after 2/3 weeks that it is cancelled. Interestingly most of the time product is re-listed at a higher price and is available for buy. This is specially true where the product is discounted to a level which is too good to be true.
Initially I ordered for few items (I think 8 or 10), out of which 2/3 items were cancelled after 2/3 weeks citing non-availability (in this case they showed it out of stock on the website). Luckily my order was CoD.
Next I read someone from this forum ordered a TV which was priced on other site and outside store at 1.4 to 1.5 lacs, but Snapdeal showed a price of 85K or so. When he ordered they promptly cancelled the order saying that it is out of stock and the product was relisted at the higher price of 1.4 lacs or so.
Then 10/12 days before I ordered a WI-FI router (3G/4G) from TPlink (MR3420) as the price was really too good, as against the best price of 2584 at Flipkart, they were offering at 2210. I ordered it and paid online as well, they have been postponing the shipping and yesterday they confirmed me that it is cancelled as it is not available. The best part is that they have re-listed it at a higher price of 2375. That is a really unprofessional service from Snapdeal. Now I am stuck as this time I paid online and though they have sent me a confirmation mail saying that it will credited back to my A/c, still this kind of issues does not help in instilling confidence.
Few good things as well -
So hope they pulls up the socks and starts to learn from the major online stores like Amazon or others to honor all the deals they have agreed, even though, it is their mistake.
Now the question is whether I will continue to buy from them - the answer is yes, but if I would like to get it from Flipkart if the prices are similar or even a small premium as they are more reliable so far. Future purchases are likely to be more CoD, to be on the safer side. They are yet to build that confidence in me when I can pay them (online) blindly.
Request other also to share their experience so that online community gets benefited from the same.
They started of as someone who provided good coupon deals for various services and restaurants. But since last 2 years or so they began as a market place for online sellers (same as ebay model). From the beginning I have been buying goods from them but there are serious lapses in their services, out of which a major one is not honoring the online deal and confirming the same after 2/3 weeks that it is cancelled. Interestingly most of the time product is re-listed at a higher price and is available for buy. This is specially true where the product is discounted to a level which is too good to be true.
Initially I ordered for few items (I think 8 or 10), out of which 2/3 items were cancelled after 2/3 weeks citing non-availability (in this case they showed it out of stock on the website). Luckily my order was CoD.
Next I read someone from this forum ordered a TV which was priced on other site and outside store at 1.4 to 1.5 lacs, but Snapdeal showed a price of 85K or so. When he ordered they promptly cancelled the order saying that it is out of stock and the product was relisted at the higher price of 1.4 lacs or so.
Then 10/12 days before I ordered a WI-FI router (3G/4G) from TPlink (MR3420) as the price was really too good, as against the best price of 2584 at Flipkart, they were offering at 2210. I ordered it and paid online as well, they have been postponing the shipping and yesterday they confirmed me that it is cancelled as it is not available. The best part is that they have re-listed it at a higher price of 2375. That is a really unprofessional service from Snapdeal. Now I am stuck as this time I paid online and though they have sent me a confirmation mail saying that it will credited back to my A/c, still this kind of issues does not help in instilling confidence.
Few good things as well -
- They are usually the lowest priced for many products.:clapping:
- After Flipkart decided to go out of the consumer electronics (like TVs, fridge etc) business last year, which is really unfortunate, they are the only better alternative to infibeam (only other major player of consumer electronics). This helps us to get a competitive prices for such products. Though I don't advocate buying such products online, still for us it gives a better indication of the price to which we can negotiate with out neighbourhood stores.:signthankspin:
- I have ordered many products from their site, which were successfully delivered. Though the packaging is not upto the mark and usually takes 3-5 days and sometimes even upto 10 days or so.
- Some of the excellent deal was like the 50% off on movies which concluded recently.:thumbsup::licklips:
- I ordered one Nikon DSLR (CoD) and they delivered it fine, but out of all the items a free 4GB card was missing. When registered a complaint to the CC, they gave me a Snapdeal cash worth Rs 284/- as compensation, which is the approx price of the card. I really appreciate that. I never had to follow up for that. Thye just asked my acceptance, which is via return mail and it reflected on my Snapdeal A/C.:thumbsup:
So hope they pulls up the socks and starts to learn from the major online stores like Amazon or others to honor all the deals they have agreed, even though, it is their mistake.
Now the question is whether I will continue to buy from them - the answer is yes, but if I would like to get it from Flipkart if the prices are similar or even a small premium as they are more reliable so far. Future purchases are likely to be more CoD, to be on the safer side. They are yet to build that confidence in me when I can pay them (online) blindly.
Request other also to share their experience so that online community gets benefited from the same.
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