Definitely a very interesting development. Checkout the details from here:
Tata Sky sued for misleading subscribers. Amount could be 1650 Crores.
Tata Sky sued for misleading subscribers. Amount could be 1650 Crores.
Tata Sky sued for misleading subscribers!
- Thread starter rejeeb
- Start date
reignofchaos
Well-Known Member
They deserve it for sure!
I think every operator in India is doing the same. So I think the NGO should include every other operator in India and make sure that the judgement gets delivered and applicable for all operators. This make sure that the operators cannot take the consumer for granted.
They should also include the case of having the commercials for the paid channels. The operators made the case initially when DTH was launched in India saying that we need to have commercials as we are offering free to air channels. We will not charge the consumer if you opt for the paid channel. But this has been twisted so that now they earn from the consumer for the paid channels as well as from the commercials.
They should also include the case of having the commercials for the paid channels. The operators made the case initially when DTH was launched in India saying that we need to have commercials as we are offering free to air channels. We will not charge the consumer if you opt for the paid channel. But this has been twisted so that now they earn from the consumer for the paid channels as well as from the commercials.
Thanks! Interesting article. So Neo Sports is leaving Tatasky from tomorrow? Is this the case of Neo Sports itself closing down and not being available on any other provider as well - or just something to do specifically with Tata Sky please?
This is one of the channels I like to watch a lot and this change will definitely affect my choice of provider.
This is one of the channels I like to watch a lot and this change will definitely affect my choice of provider.
gauthamnaidu
Active Member
Good thing now..wish this creates fear into airtel..
I think they have stolen half of my mothers money during every recharge..
i was atleast aware of the money being lost..
I think they have stolen half of my mothers money during every recharge..
i was atleast aware of the money being lost..
OK, I have just had a chat with TS.
Apparently Neo Sports and Prime (I believe) has not been renewed by TS from the distributors. This has been their choice. There will be no refund to anyone - whether you are a monthly or annual subscriber. These channels will stop from tomorrow.
Is Videocon the best alternative to TS? I will now have to switch as I watch Neo Sports a lot.
Apparently Neo Sports and Prime (I believe) has not been renewed by TS from the distributors. This has been their choice. There will be no refund to anyone - whether you are a monthly or annual subscriber. These channels will stop from tomorrow.
Is Videocon the best alternative to TS? I will now have to switch as I watch Neo Sports a lot.
just4kix
Well-Known Member
Videocon is the best alternative to TS right now - no second opinion about it.
Tatasky is stuck with the cost of free replacement of MPEG2 STBs for millions of the customers. Some estimates run as high as 3 million. Assuming the cost of each MPEG4 STB (cost to TataSky and not the customer) to be Rs. 500 each, this means Rs. 1500 million. This is a staggering amount. So Tatasky increased the cost of subscription across the board, introduced HD access fee, reduced free Showcase movies from annual Megapack, made SWP as a special channel, etc.
Now I am speculating here about the 2 Neo Sports channels but I guess what must have happened is TS trying to get Neo to lower the access fee for Neo channels - argument being they do not have the rights of cricket/BCCI anymore. Or Neo may be asking for an increase. Neo may not have agreed. So there goes Neo out of the window.
Tatasky is stuck with the cost of free replacement of MPEG2 STBs for millions of the customers. Some estimates run as high as 3 million. Assuming the cost of each MPEG4 STB (cost to TataSky and not the customer) to be Rs. 500 each, this means Rs. 1500 million. This is a staggering amount. So Tatasky increased the cost of subscription across the board, introduced HD access fee, reduced free Showcase movies from annual Megapack, made SWP as a special channel, etc.
Now I am speculating here about the 2 Neo Sports channels but I guess what must have happened is TS trying to get Neo to lower the access fee for Neo channels - argument being they do not have the rights of cricket/BCCI anymore. Or Neo may be asking for an increase. Neo may not have agreed. So there goes Neo out of the window.
TS has become too much money oriented than providing a value service to the customers. The cost of adding few channels individually is high. Anyway I have decided to switch to Videocon D2H HD as per the discussions/feedback from the members in this forum.
The only thing that really worries me is that how do we know if Videocon has bought the distribution right for Neo Sports for the following year (or will it go down the same route as TS)? Otherwise, switching for me (personally) would not make sense....
That's definitely a start. I do hope they get penalized and significantly too. That will set a precedent and will hopefully instill more than a bit of wariness in other businesses in India too, 99% of which take their customer for granted and treat them like dirt.
It's time the courts/apellate councils woke up and did something for the hapless Indian consumer.
LOL. 
hyeah:
Neo Sports is sending SMS to Tata Sky subscribers. I just now received it. It appears Neo desperately wants its channel to be added on Tata Sky network. :lol:
From: DM-NEOSPO
Tata Sky has lost rights to transmit Neo Sports & Neo Prime. Call Tata Sky on 18605006633 to demand Neo Sports channels or full refund of your advance.NEO
hyeah: Neo Sports is sending SMS to Tata Sky subscribers. I just now received it. It appears Neo desperately wants its channel to be added on Tata Sky network. :lol:
From: DM-NEOSPO
Tata Sky has lost rights to transmit Neo Sports & Neo Prime. Call Tata Sky on 18605006633 to demand Neo Sports channels or full refund of your advance.NEO
theironhorse
Well-Known Member
SUPER AWESOME... lets them get down to knees if this effort is being made with complete honesty...
slowly other DTH services will come in loop...
slowly other DTH services will come in loop...
sandeepmohan
Well-Known Member
Let us not find fault with Tata Sky alone. As a user of Videocon, I've been through its own set of problems. I take a annual subscription online and end up getting only seven months of it. Calling Videocon support was a complete waste of time. They kept saying that it is an annual subscription even though it was reflecting as just seven months even on their data base. You have to be a retard to say that an annual package means only seven months. They don't know the meaning of the word "annual". To sort matters as simple as this, they had to escalate. I must have made about half a dozen calls and there was still no solution in sight. Everything was finally sorted after I posted about this on their facebook page. This I really appreciate. After posting, the matter was resolved in about a day.
Videocon may have the highest number of HD channels but I don't see that number increasing. Star World Premiere added at an extra cost. Sounds like they too are going the Tata Sky way. With an annual package from Tata Sky, every new channel added comes to you at no cost. Videocon does not seem to have a system like this.
Videocon may have the highest number of HD channels but I don't see that number increasing. Star World Premiere added at an extra cost. Sounds like they too are going the Tata Sky way. With an annual package from Tata Sky, every new channel added comes to you at no cost. Videocon does not seem to have a system like this.
I think what is required is some kind of regulatory body for these DTH operators (I am not sure if TRAI covers these operators and if yes, whether it is effective) and also some kind of open-ness which means the customer should be given the option of buying the set top boxes from the market and freely switch service providers.
I recently experienced a problem with TS wherein some adaptor or some such mounted alongside the dish went kaput and therefore, out of the 3 multi-tv connections that I have, only 1 was working. At the time of getting the boxes and connections, I did not opt for the (paid) warranty - and hence TS charged me for setting the problem right. I am not sure if this is fair and reasonable. The customer complaint registering system is also very difficult to reach and the same message keeps repeating again and again when one calls the customer service number. The least TS can do is to extend the subscription end date by 3-4 days - the period for which we were not able to watch the programs. Let me try writing to TS on this
Contrastingly, when my plain old landline telephone from BSNL stopped working, they replaced it for free within 2-3 days.
Point is: is it not the responsibility of the service provider to ensure that customer has all the equipment to enjoy the service and it is the duty of the service provider to set equipment right in case of failure?
It is now pointless to move from TS to <xyz> because the other guy can be similar in offerings and customer service. Moreover like many others, I have opted for the annual pack. This thread wakes me up to be wary of channels getting dropped
Note: I do not have any complaint about the PQ and SQ on TS
:indifferent14:
Athulan
I recently experienced a problem with TS wherein some adaptor or some such mounted alongside the dish went kaput and therefore, out of the 3 multi-tv connections that I have, only 1 was working. At the time of getting the boxes and connections, I did not opt for the (paid) warranty - and hence TS charged me for setting the problem right. I am not sure if this is fair and reasonable. The customer complaint registering system is also very difficult to reach and the same message keeps repeating again and again when one calls the customer service number. The least TS can do is to extend the subscription end date by 3-4 days - the period for which we were not able to watch the programs. Let me try writing to TS on this
Contrastingly, when my plain old landline telephone from BSNL stopped working, they replaced it for free within 2-3 days.
Point is: is it not the responsibility of the service provider to ensure that customer has all the equipment to enjoy the service and it is the duty of the service provider to set equipment right in case of failure?
It is now pointless to move from TS to <xyz> because the other guy can be similar in offerings and customer service. Moreover like many others, I have opted for the annual pack. This thread wakes me up to be wary of channels getting dropped
Note: I do not have any complaint about the PQ and SQ on TS
:indifferent14:
Athulan
Star Premiere HD is an add on both in TS as well as Vid. It does not come with any package - at least that is what CS told me this morning. It is much cheaper to take the annual sub at rs 500 than pay Rs 60 monthly.
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abhijeet309
Active Member
I am going to sue them very soon. They deducted money from my account while my annual subscription pack still active and also send me messages that your DTH is deactivating soon so recharge immediately so I recharged my account with Rs 3600/- and when I call to change my annual subscription pack they told I have still got 4 months of subscription left, so I asked about the messages which they send to me and they don't have answers and when I asked to refund the amount they refused. Customer care executive said that they will make me talk to they senior, I will wait for 1-2 days otherwise I am going to consumer court against them.....
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