Hi there, I don't think I have ever posted on this forum, a recent bitter experience however made me want to share my experience and hopefully prevent others from making the same mistake I made.
Back in 2012 i decided to buy my self a good high end setup purely for music. Since Yamaha was the only company back then to have a registered company in India, it seemed like the safest option to stick with. A-S2000 and a matched Superaudio CD player are what I had purchased from Yamaha and it was all good for a while.
Troubles started last year in November 2017 with the Amp tripping randomly and going into protection mode. I did a quick verification of connections and found that the problem persisted with everything disconnected as well, so I sent it to the Yamaha registered address with my driver to check for problems and to get it working again.
To my surprise, yamaha does not have a service center of their own, and I was guided to third party repair shops by Yamaha. The first place didnt have an engineer available and after two weeks I had to take it to the second shop yamaha suggested.
Its been 5 months, and still no word. Every time I call, I'm told its almost done, just give us a few days more cause replacing the PCB where they cant identify the problem will cost 38k . Fed-up with all this I decided its time to speak to some one high up in the company to clear things out, but when you call Yamaha India, you only get to speak with the person who picked up the phone, they dont pass the calls to senior people and they dont give names or email ids either. Interestingly, yamaha india doesn't have an email address on their website where you as a customer get to interact with the company.
I finally decided to take the matter to the Japanese headquarters. They do have a feedback form, but it needs to be filled in Japanese. I had to translate everything including my name into Japanese to fill that form. Within a matter of hours I received an email saying that we have forwarded this email to the concerned Indian counterpart and I shouldn't replay to this email.
Fair enough, I didn't reply to that email, and neither did the concerned indian
All this put together is quite a bit disappointing, specially when I consider the fact that this was the most expensive amplifier Yamaha had to sell at that point in time (I paid more than a lakh for the amp alone), world wide and I wouldn't advise any one spending their hard earned money buying from a company that just doesn't give a shit about its customers.
This is just my experience, thought id share.
Back in 2012 i decided to buy my self a good high end setup purely for music. Since Yamaha was the only company back then to have a registered company in India, it seemed like the safest option to stick with. A-S2000 and a matched Superaudio CD player are what I had purchased from Yamaha and it was all good for a while.
Troubles started last year in November 2017 with the Amp tripping randomly and going into protection mode. I did a quick verification of connections and found that the problem persisted with everything disconnected as well, so I sent it to the Yamaha registered address with my driver to check for problems and to get it working again.
To my surprise, yamaha does not have a service center of their own, and I was guided to third party repair shops by Yamaha. The first place didnt have an engineer available and after two weeks I had to take it to the second shop yamaha suggested.
Its been 5 months, and still no word. Every time I call, I'm told its almost done, just give us a few days more cause replacing the PCB where they cant identify the problem will cost 38k . Fed-up with all this I decided its time to speak to some one high up in the company to clear things out, but when you call Yamaha India, you only get to speak with the person who picked up the phone, they dont pass the calls to senior people and they dont give names or email ids either. Interestingly, yamaha india doesn't have an email address on their website where you as a customer get to interact with the company.
I finally decided to take the matter to the Japanese headquarters. They do have a feedback form, but it needs to be filled in Japanese. I had to translate everything including my name into Japanese to fill that form. Within a matter of hours I received an email saying that we have forwarded this email to the concerned Indian counterpart and I shouldn't replay to this email.
Fair enough, I didn't reply to that email, and neither did the concerned indian
All this put together is quite a bit disappointing, specially when I consider the fact that this was the most expensive amplifier Yamaha had to sell at that point in time (I paid more than a lakh for the amp alone), world wide and I wouldn't advise any one spending their hard earned money buying from a company that just doesn't give a shit about its customers.
This is just my experience, thought id share.
