D2H - Direction Issue - No Signal - Is Refund Possible ?

[slash1814]

Dear All,

I have purchased Videocon D2H HD product online. Two days later a technician came for Installation .
Post Installation he could not get any signals and no reception was received.
After trying 2 hours with different orientations, he told that It is impossible to get signals in this balcony (due to direction issues)
and any further orientation effort are useless. On the advice of Customer Care I gave another chance to a second technician who visited post lunch.
He Also suggested that Installation can not be done due to direction issues. The Product has been taken away
by the technician. Customer Care has asked me to send a mail, but they are quiet on refund issue.
Has any one faced similar problem ?
Is it possible to get a refund of the product amount minus the Installation charges?

Regards

 

[just4kix]

You should get a refund. But you may have to scrub yours heels a bit.

 

[AtheK]

Refund is your right in this case, just drop an email hopefully it should be smooth.

 

[dips0502]

If the tech has taken away the product, then of course you are more than entitled for a refund. The email support from Videocon seems to be good. I hope they do the reasonable thing.

 

[akd]

never heard of such issue, though it might happen. When the technician has already taken the dish and the STB you are going to get the refund, but when no one predict, if you are lucky will get soon and if not you may have have to spend a few sleepless night. DTH service is so unpredictable!!!

 

[just4kix]

never heard of such issue, though it might happen. When the technician has already taken the dish and the STB you are going to get the refund, but when no one predict, if you are lucky will get soon and if not you may have have to spend a few sleepless night. DTH service is so unpredictable!!!

This issue can happen if there is no clear line of sight to the south-east direction where most satellites are located. There could be many reasons... The assortment/balcony does not face that direction, no access to terrace or no terrace, small building blocked on all sides by very tall structures, etc.

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[slash1814]

All tata sky installations in my block. But next block had 2 D2H installed. TS is 83 deg. East while D2H is 88 deg East. 5 deg diff. resulted in ZERO signal was surprising. If u see casually or to a layman both TS & D2H looks almost pointing the same direction. Technician tried diff Stb. But none was tuning anything.

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