Sean de Silva
Well-Known Member
So the HPZ's escalation manager contacted me today in the afternoon and she finally agreed to offer a complete refund on this purchase back to the original payment method.
She said that they usually provide the store credit as the customer can once again buy another headphone as per their choice from their website within a similar range, instead of getting forced into an equivalent product. But in my case, since there are no other options in the same price range, she agreed to offer a refund once the product is picked up.
Since I was using Topping PA3's power adapter to power my AIYIMA A07, she agreed to let me keep it till my purchased power adapter arrives from China (as I ordered it today only, it will take atleast a month to arrive). Otherwise, I would have been left without a working amp for a month.
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And yes, HeadphoneZone's team did come around this thread which also helped me to get to the resolution quickly. Though, I hope nobody has to create such a thread to get a satisfying resolution.
Thanks a lot everyone for your support. I will update the post once the product is picked up and the refund is initiated.
Compulsions given the times we live in!It is always a nice feeling that when this sort of discussion on forums like these forces online merchants to reconsider their decision and hopefully formulate their policies keeping in mind what the end customer wants from them.
Good to know that HPZ and probably many other Indian distributors are made aware of hifivision.