Hi Guys,
I have a Samsung 46" 3D LED TV. It's wonderful & i love the quality. However since last month, it has started displaying few horizontal lines. I lodged a complaint with Samsung for it & after many followups samsung has informed me that the TV panel needs to be replaced which is not available as they have stopped the manufacturing for this particular model. They have given me 2 options to choose
They will give me refund of Invoice Amount
They will replace with New TV set of some E series which are newly launched.
My question is about the invoice amount. The total amount is 82K which includes VAT amt also. I missed asking them about it whether they will refund me total 82K or will refund the amount minus VAT. If minus VAT i cannot accept it. Can you clear this doubt.
If i have to go for 2nd option, i have to wait for 2 weeks. They will revert me the exact model name under the new ES series & then i can compare the specs with my current TV & choose. However i am seeking for reviews of the new ES series. Please reply if you have experience.
I can also get my refund back & choose to buy a new TV with more larger size say 50 or 55" can you recommend me few of them.
I have a Samsung 46" 3D LED TV. It's wonderful & i love the quality. However since last month, it has started displaying few horizontal lines. I lodged a complaint with Samsung for it & after many followups samsung has informed me that the TV panel needs to be replaced which is not available as they have stopped the manufacturing for this particular model. They have given me 2 options to choose
They will give me refund of Invoice Amount
They will replace with New TV set of some E series which are newly launched.
My question is about the invoice amount. The total amount is 82K which includes VAT amt also. I missed asking them about it whether they will refund me total 82K or will refund the amount minus VAT. If minus VAT i cannot accept it. Can you clear this doubt.
If i have to go for 2nd option, i have to wait for 2 weeks. They will revert me the exact model name under the new ES series & then i can compare the specs with my current TV & choose. However i am seeking for reviews of the new ES series. Please reply if you have experience.
I can also get my refund back & choose to buy a new TV with more larger size say 50 or 55" can you recommend me few of them.