square_wave
Well-Known Member
Craftel website seems to have no information at all. Just a landing page.Mr. Mark of Craftel also has good audio knowledge but again he concentrates on commercial installation and takes up few custom orders only.
Craftel website seems to have no information at all. Just a landing page.Mr. Mark of Craftel also has good audio knowledge but again he concentrates on commercial installation and takes up few custom orders only.
A lot of Indian companies have very little or no www presence (and if they do, they tend to downplay it), they prefer phone calls etc. Even when I try to sell on HFV forum, people will not consummate a deal via email/whats app. etc. They want to talk, though the exact same information is shared verbally. No idea why, but we are "like that only".Craftel website seems to have no information at all. Just a landing page.
I think warranty guarantee and product support repairs and maintenance needs to be highlighted MUCH MORE.Now that we have come this far, apart from Rethm, there aren’t many Indian loudspeaker brands with strong global audiophile recognition. That got me thinking. What really builds long-term trust in a loudspeaker brand, especially in the audiophile space?
At a high level, I’m trying to understand the following:
1. What builds audiophile trust?
2. Some observations I’ve noticed (happy to be challenged):
- Is it primarily about sound quality and measurements, or is that just the starting point?
- How important is consistency over time (same design philosophy across products)?
- Does global validation (reviews, exports, show presence) matter more than local success?
- How much weight do you give to the designer’s credibility and transparency?
3. Open questions to the community:
- Brands that seem to resonate often have a clear philosophy (e.g., tone-first, high-efficiency, minimal crossover, or measurement-first design).
- A strong story or point of view appears to reduce uncertainty when evaluating subjective sound.
- Many buyers seem to align with a certain “type” of sound, not just the engineering behind them.
- Even technically strong products sometimes struggle without a clear identity or narrative behind them.
Would love to hear honest thoughts. Especially from those who’ve owned or auditioned a wide range of speakers over time.
- What makes you personally trust a loudspeaker brand enough to invest in it?
- Would you consider a relatively new or lesser-known brand if it sounded excellent, or do you need a track record first?
- For Indian brands specifically, what do you think is missing today? Product quality, positioning, visibility, or something else?
That is standard expectation for any product. I want to explore beyond that. Would love to hear from the community on these specific questions :I think warranty guarantee and product support repairs and maintenance needs to be highlighted MUCH MORE.
Are you by any means trying to start off an Indian speaker brand , the extreme detailed queries you put forth reflects such ... Do let us know ...That is standard expectation for any product. I want to explore beyond that. Would love to hear from the community on these specific questions :
Open questions to the community:
- What makes you personally trust a loudspeaker brand enough to invest in it?
- Would you consider a relatively new or lesser-known brand if it sounded excellent, or do you need a track record first?
- For Indian brands specifically, what do you think is missing today? Product quality, positioning, visibility, or something else?
This thought process started to take wings after a few conversations with people who may be interested in such an endeavour and also stems from some fears expressed by a few people who had already invested and burnt their fingers. So, mostly curiosity at this point.Are you by any means trying to start off an Indian speaker brand , the extreme detailed queries you put forth reflects such ... Do let us know ...
IMHO:That is standard expectation for any product. I want to explore beyond that. Would love to hear from the community on these specific questions :
Open questions to the community:
- What makes you personally trust a loudspeaker brand enough to invest in it?
- Would you consider a relatively new or lesser-known brand if it sounded excellent, or do you need a track record first?
- For Indian brands specifically, what do you think is missing today? Product quality, positioning, visibility, or something else?
- Positioning + visibility, combined with a lack of a way by which a potential buyer can assess product quality and trust, when it comes to a new manufacturer is what matters.
- When it comes to a new manufacturer, Positioning + Visibility, combined with a way by which a potential buyer can assess product quality and trust, is what matters.
This is a really useful perspective. Thanks so much for sharing your experience. Especially around Rethm and your long association with Jacob George. What comes through very clearly is how much trust can be built when there is genuine passion, consistency, and open engagement over time. The points you’ve made about communication, continuous improvement, and standing behind the product really resonate with me.IMHO:
- Trust would come from how committed the manufacturer is to the hobby/interest, how confident the manufacturer is about their product, and how consistent they have been with translating their core philosophy into action (in terms of house sound, product quality, support etc.). Are they themselves dyed-in-the-wool enthusiasts? Do they keep lines of communication open with potential buyers and buyers? To a reasonable extent, do they entertain enthusiasts who may or may not buy immediately? Do they stand behind their product by encouraging dealer demos? And to a reasonable extent, are they open to home demos for potential buyers?
- If the manufacturer gives the impression that they are themselves enthusiasts, and if it does not seem like fake enthusiasm, and if the product meets my requirements, I would consider it (if I were in the market to buy). If the manufacturer seems to be just a businessman trying to establish a honest business, and this is the business he chose, I would not be very open to consider a new product, unless that product wowed me completely. This applies even if they rope in an established expert as a designer.
When it comes to a new manufacturer, Positioning + Visibility, combined with a way by which a potential buyer can assess product quality and trust, is what matters.
If there is positioning + visibility over a period of time, these secondary issues would be far lesser. In my mind, positioning = standing for something, being the best (or very good) at some kind of tech or some genre/s of music, or some sort of distinct character of sound, or the lack of some common disadvantage that other similar products have. Or even some endearing design quirk.
To illustrate all of this more:
I am a very happy owner of Rethm Trishnas and a Rethm Gaanam Amp. I also live in the same city as the manufacturer/designer (Jacob George) and the factory.
Thanks to this forum (and oddly enough, only through this forum) I got to know about Rethm for some time before I met someone who worked with Jacob George's architecture practice. Soon, I met Jacob himself, and once he knew I was an enthusiast, I made multiple visits to his studio, I was given a tour of the factory, etc etc. All of this, simply because we were fellow enthusiasts and not because he saw me a potential buyer.
I could easily see how important this (serious) hobby was to him, and how passionate he was about making the best speakers, that would reproduce the kind of sound he was looking for. He was his own biggest critic, and he wouldn't stop improving things constantly. Most of my studio visits were (and have been) his showing off the improvements, however incremental there were. I could also see that his primary focus was on making sure the music came out right (he's played Classical Piano from childhood, and has had the opportunity to attend many concerts). I've known him for more than 14 years now, and he has been the same!
I do know from personal experience the stellar support he provides his customers both with advice, with incremental product upgrades (of the speakers/amps that customers have already bought), and service/repair suppo
Interesting take on the questions. I would say a gentle counter-view to what Hydra said in his post. It suggests a product-first persona.In my opinion there is not much to go wrong with a passive speaker. It is the one department where I am happy taking a plunge - cause the chances of requiring support are very low.
So -
Q - What makes you personally trust a loudspeaker brand enough to invest in it?
A - Demo is all that is needed to trust a loudspeaker. If there is no chance for a demo - then proven quality of the brand takes priority. If it is a new loudspeaker brand and a demo is not possible - I will pass it on - unless I personally know the person.
Q - Would you consider a relatively new or lesser-known brand if it sounded excellent, or do you need a track record first?
A - If a speaker sounds excellent - there is no need for a proven track record. I will happily pick up speakers even if the company has gone defunct. It just has to sound nice.
Q - For Indian brands specifically, what do you think is missing today? Product quality, positioning, visibility, or something else?
A - Lack of demo availability in more locales. Aesthetics.
- I think what makes me prefer a local brand is the support I can get. People from IndiQ & O&B amps have proven their customer first approach, hence they have a loyal customer base. If I need a Class AB Power Amp today - I have no need for any fancy brands - I will happily go with O&B - even if I have a much larger budget.
You're absolutely right in describing my experience as being one end of the spectrum. I was simply lucky in that I had direct access to the manufacturer and an opportunity for multiple auditions of the speakers. (Other that the Rethm Studio itself, I had regular access to 2 generations of the Maargas at the place of my friend who introduced me to Jacob George). And my decision to buy a pair of Rethm Trishnas was formed over a year or more, thanks to all this.If I were to gently add another dimension to the discussion, I wonder if your experience represents one end of the spectrum. An ideal scenario where the enthusiast has direct access to the designer, the factory, and a long-term relationship. For many buyers (especially outside the brand’s home city), that kind of engagement may not be possible. In those cases, trust may need to come from slightly different MARKET signals:
- Consistency of product quality across environments
- Strong dealer/distribution experience and demos
- Independent validation (reviews, show presence, word of mouth)
- Clear and repeatable design philosophy that translates across products
On the point about “enthusiast vs businessman,” I also wonder if that line is sometimes a bit blurred. My sense is that most people who get into designing loudspeakers at a serious level are enthusiasts to begin with. It’s too demanding a field otherwise. Perhaps the bigger question is how well that passion gets translated into a reliable, scalable product and experience. In that context, even bringing in a respected external designer could be seen as a positive signal of intent and seriousness, rather than a negative. What do you think ?
Tell me one world class DAC or Tube preamp or SS/Tube Power Amp made in India which has a) Sound b) Fit and Finish c) Legacy and d) Brand recall and resale as an equivalent American or European or Japanese product.There is still a clear hesitation towards “Made in India” hi-fi brands. If you look at the classifieds section, you’ll often see people specifically asking for products made in the USA, UK, or Japan. Many people feel a sense of pride in owning brands from these regions. Because of this mindset, Indian products are often not trusted or valued as much. It’s only when an Indian product gets sold in the US or Europe and receives good reviews there that people here start taking it seriously.
Just in case you didn't know - I was O&B's first monoblock customer. I know Ardhendhu (Aniket) on personal terms. Yes really really good amps for the money and I have the deepest respects for the designer but I'd class them as midfi. Nowhere near the best in the world like CH Precision or FM Acoustics or D'Agostino. He is on the right tracks to get there and I wish him the very best though.Legacy, brand recall, and resale value—comparable to American, European, or Japanese products—don’t come overnight. These things develop only when people start buying and using our products consistently over time. Check out O n B amps they have very good Sound , Fit and Finish.
I think OnBs highest priced amp is around 15 lakh, you are comparing that with brands cost more than crores of rupees .Dan D'Agostino amps cost more than a crore. Ch will also cost many multiples of OnB. If you give half that amount to Aniketh he will build you much better amplifiers. Do you think any Indian customer would pay 1 crore for a Indian made amp ? . Even those who have budget of 15k for a used amp specifies made in UK USA or Japan is preferred .Just in case you didn't know - I was O&B's first monoblock customer. I know Ardhendhu (Aniket) on personal terms. Yes really really good amps for the money and I have the deepest respects for the designer but I'd class them as midfi. Nowhere near the best in the world like CH Precision or FM Acoustics or D'Agostino. He is on the right tracks to get there and I wish him the very best though.
When you said that legacy, brand recall don't come overnight - yes they do if done the right way. Look at D'agostino amps - while the designer was well known for his work earlier in other brands (read Krell), this brand has taken the upper end of the market by storm - so much so that more or less every wilson or magico is paired with these in shows. Ten years ago, the brand didn't exist.
Also look at Rethm - their marketing and product line sitting in India was as good as it gets. It is a study on how to get brand positioning spot on.
There is a big difference between oh he will build something better (as they say khayali pulao) and oh here is the product - now compare it to the world's best. D'Agostino starts at 18k usd and their progression stereo amp is 30k. These are msrp and street prices will be lower by at least 15-20%. Can we compare the 15 lac O&B with that on all parameters?I think O n Bs highest priced amp is around 15 lakh, you are comparing that with brands cost more than crores of rupees .Dan D'Agostino amps cost more than a crore. Ch prrcission will also cost many multiples of OnB. If you give half that amount to Aniketh, he will build you much better amplifiers. Do you think any Indian customer would pay 1 crore for a Indian made amp ? .
And why is rethm is perceived equivalent to international stuff ,they marketed their products in European and American shows and magazines . Our people only agree to buy such products once they see foreign customers or international reviews.