Audioengine - Bajaao.com RMA Policy

[shrjun]

My Audioengine AS8 subwoofer died on me in August this year exactly one year after receiving it from Home - BAJAAO - India - Buy and Review Musical Instruments, Pro Audio, Studio, P.A. Audio Equipment . I had started a thread on this forum then,asking about repairing options-
http://www.hifivision.com/speakers/19860-audioengine-as8-subwoofer-repair.html

I wrote to bajaao.com via their online support ticket system and got an immediate response - they instructed me to send the defective subwoofer to their Mumbai office and they would send a replacement.They even offered to pay the shipping costs !
I sent the subwoofer via bluedart the next day - scanned and sent them the bill/invoice - and the courier refund was processed via NEFT within 2 days.As they did not have a black AS8 in stock,they informed me that a white one could be sent immediately.I agreed as my A5s are white.
A slight hitch in the procedure turned up as bajaao.com accidentally sent the subwoofer via DTDC Plus to my old address in another city.The DTDC office was not responsive to e-mails and was not contactable on the phone.I got a friend to re-route the parcel to my correct address and received it without further incident.And bajaao.com even refunded this courier bill :signthankspin:

I was quite impressed by the RMA policy/polite CC and would recommend dealing with these guys.The only small con of the deal was the slight delay due to mis-communication between the bajaao offices in Mumbai regarding the change in address and inability to speak to them directly on the phone.

P.S They sent me a brand new subwoofer unit.

 

[grubyhalo]

Good to know. Thanks for taking the time to post your experience. I wish such service was more common in our country...

 

[Thad E Ginathom]

This is really refreshing.

Threads with titles like this one often lead to tails of woe. It is really nice to hear of a company responding like this. I nearly bought AE speakers 18 months ago. In the end, I didn't, but if I'd known then about the quality of customer service, it would have made a difference.

Thanks for posting good news

 

[square_wave]

Have dealt with them a few times in the past. Very friendly and collaborative chaps !

 

[marsilians]

Very good to hear such outstanding service (even covering the courier bill). Bajaao will definitely be on top of my list for future purchases.