Hi Sir,
I had made several visits to their shop, neither they are convinced nor bothered to hear me out, their attitude is quite stubborn. More than the blu ray player which am fighting for, its their attitude towards the customers that irked me more. Felt cheated by your dealer and approached LG customer support as a last resort for solving the problem and reposing faith in LG. So possibility of me reaching out to your dealer is ruled completely.
I am waiting to hear from LG, Yest called customer care over phone and they have given local contact no of Mr.Ashok Kumar (9176995671) Gave a call to him and also sent him a mail. lets see if he is able to solve the issue.
LG should do think of distributing the offer gifts directly to customers instead of routing through dealers by which all these unfair trade practice of dealers can be eliminated.
Below is the copy of mail sent to Mr.Ashok.
From: Hari <
[email protected]>
Date: Mon, Dec 3, 2012 at 9:10 PM
Subject: LG bundle Offer - Yet to receive for model 47LM6690
To:
[email protected]
Dear Mr.Ashok
As discussed over Phone, Hope you had gone through the mails and understood my situation. Attaching the bill copy for your reference.
On 10th Nov, I had purchased the LED 47LM6690 from Shahs, Mylaopre Luz. On 13 Nov, TV was delivered to me and at same time I had called up Mr.Kumaran and enquired about LG bundle offer i.e blue ray player, 3D title and 4 3D glasses. He told we will intimate once the stock arrives from LG. During the third week of November , we had visited two times to enquire about the arrival of LG bundle offer, that time also he told we will deftly intimate us once it comes.
Finally on 28th Nov, I got a call from them to collect blue ray player and 3D titles, But after visiting their Shop, they told am not entitled to blu ray player as the same got adjusted towards Price. They claim that they informed me of this, which I completely deny, I was never informed of this. Why I would have accepted a price deduction for blu ray player worth 14000.They called me to come Next day on 29th as Mr.Kumaran was not available, but this time they even said, No blu ray against this model. I had asked them to give in writing , which they gave writing the same in the bill.
Why didnt they inform of me about this on the day of purchasing itself or atleast on the day on delivery when I called him or when we made two visits to enquire about the Offer.
I would not have bought this LG Tv at Shah' s for 1.02lacs had I been informed of this before purchase, E-Zone was ready to offer us the same model at Rs.1lac with LG bundle offer, But the reason why we preferred Shah is that they claimed in their advt that for purchase above Rs.1 lac, Rs.11k worth Home theatre free, Thats the only reason why we bought this LG tv from Shah's instead of E-Zone. I can give you name of sales rep of E-zone also, he is named Mr.Yogesh. He made a call to My brother Mr.swaminathan to offer this same LG model at Rs.1lac.You may pleae enquire Mr.Yogesh on the same if you would like to.
Do dealers have right to adjust price in the offer floated by LG ? If they are adjusting, are they producing LG, a copy of form where we customers acknowledging the price deduction against the offer floated by LG ? How can dealer say No blue ray player against this model, when LG had put up an open advertisement in news papers?
Request to please take up this issue and resolve as soon as possible as this has been over 3 weeks since our purchase.
Thank You Very Much.
