Vinay, this certainly brings things into perspective as to how they are manging things and running the show. If this is happening for products costing over 1000$,i wonder how will the service be for low end or low value products. I feel you should continue to follow up with them every few days and keep tracking how the goods move.
Projector Issues
- Thread starter vinay
- Start date
@SYW: you will need to pull their socks up if they are to evoke confidence amongst members. Like Vinay mentioned, you are currently being watched and you'll get more orders from HFV members based on how you do in your first few transactions.
These delays and suspense caused by 3rd parties is the very reason why I get my stuff through Borderlinx. This way I am in control of the end to end process.
These delays and suspense caused by 3rd parties is the very reason why I get my stuff through Borderlinx. This way I am in control of the end to end process.
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The Power Of Forum And It's Members
On the other hand in earlier days i had been advised by a member that they have done around 20 transactions with SYW, and they have had no problems while today i am again told by the respective member that they have just got the 2 epson projectors in 9 flat days, while in my case it is 9 days that i have made the payment and there is virtual no evidence that the order was placed to seller, this is more like a suspense film. Many congratulations to him for getting the projector in 9 flat days, it is very nice of him to share with me about his experience, i have requested him to write on the thread also, so that others can also see.
Three cheers to the power of forum and it's members.
V.
On the other hand in earlier days i had been advised by a member that they have done around 20 transactions with SYW, and they have had no problems while today i am again told by the respective member that they have just got the 2 epson projectors in 9 flat days, while in my case it is 9 days that i have made the payment and there is virtual no evidence that the order was placed to seller, this is more like a suspense film. Many congratulations to him for getting the projector in 9 flat days, it is very nice of him to share with me about his experience, i have requested him to write on the thread also, so that others can also see.
Three cheers to the power of forum and it's members.
V.
You seem to have first hand/inside information
. Why would the order confirmation be made from sg (sg = Singapore and va = Visual Apex I am assuming).Syw
Hello Musicmaya,
I thank you very much for the writing.
Well i did not know that SYW has a better tie up with amazon. I had requested for visual because santosh had dealt with them and had a good experience, even someone else would have offered me cheaper by Rs.5,000/- i would have still ordered from visual because for me risk management is very important.
Well i do hope that now onwards things will move with a better speed and without issues, i am hoping to get the projector within 12 working days. Since prithvi had a bad experience with SYW, i continue to be worried but with your writing, it does get me into ease mode.
Since you have dealt with this 8350, are there any colour problem or other issues. Please advice.
V.
Hello Musicmaya,
I thank you very much for the writing.
Well i did not know that SYW has a better tie up with amazon. I had requested for visual because santosh had dealt with them and had a good experience, even someone else would have offered me cheaper by Rs.5,000/- i would have still ordered from visual because for me risk management is very important.
Well i do hope that now onwards things will move with a better speed and without issues, i am hoping to get the projector within 12 working days. Since prithvi had a bad experience with SYW, i continue to be worried but with your writing, it does get me into ease mode.
Since you have dealt with this 8350, are there any colour problem or other issues. Please advice.
V.
Hell Breaks Loose - SYW
Well now there is a another adverse news breaking in, SYW says that visual is not accepting international credit card or paypal for the projector order and that they need a wire transfer of funds, on this SYW is saying that they can not wire the money but they are trying some other means, which i think does not make sense because visual is clear that they want the wire route, so once again the disaster begins.
In other words now probably another one to three days will go handling this issue and then also i do not know if things will be in my favor or no but what shocks me is that world over people use the wire route, so what is the issue with SYW to follow this payment pattern.
I am a simple person all i know is that i have to pay the money and take my projector and see how hell breaks loose in phased manner.
V.
Well now there is a another adverse news breaking in, SYW says that visual is not accepting international credit card or paypal for the projector order and that they need a wire transfer of funds, on this SYW is saying that they can not wire the money but they are trying some other means, which i think does not make sense because visual is clear that they want the wire route, so once again the disaster begins.
In other words now probably another one to three days will go handling this issue and then also i do not know if things will be in my favor or no but what shocks me is that world over people use the wire route, so what is the issue with SYW to follow this payment pattern.
I am a simple person all i know is that i have to pay the money and take my projector and see how hell breaks loose in phased manner.
V.
Syw
I am told now by SYW that they have now made payment to visual by some other means and if that also gets rejected then they are willing to refund me the money or they are suggesting that i order from amazon, in view to this santosh and others please advice me what to do.
I know one thing that if this all had happened on the first day, i would have cancelled the deal but with so much of water flown under the bridge, is getting difficult for me to cancel, but if the need be, shall bite the bullet.
V.
I am told now by SYW that they have now made payment to visual by some other means and if that also gets rejected then they are willing to refund me the money or they are suggesting that i order from amazon, in view to this santosh and others please advice me what to do.
I know one thing that if this all had happened on the first day, i would have cancelled the deal but with so much of water flown under the bridge, is getting difficult for me to cancel, but if the need be, shall bite the bullet.
V.
srinisundar
Well-Known Member
Re: Syw
Sorry Vinay!!!
It seems you are worried about the PJ now and it is visible.. Sad to see you are NOT one among who were lucky in getting quick delivery and with out any trouble... Still dont give up.
Please note that I had enough trouble in online purchase and never give up that, since we are saving hell a lot of money on that...Infact my BR2 ordered in ebay,UK has not reached me and tried to get it for 2months and ended up in vain and got the refund. Also typical my NAD314 stucked with customs for 2 months and atlast i got it.
Too late to think about SYW capabilities... Just advice them where to buy from now and get the things done... Almost every site is having typical prices for the PJ at $1195 or $1199.
I bought my PJ from Projectors From $350 For Business and Home Theater and they are really good but they dont accept international payment.I have an international CC issued in USA and could make the payment for my purchase
It is funny SYW could not have local office or contacts in USA to transfer the payment>>> Visual apex / Projector people / amazon are good choices. From here all the items will be double boxed and will be sent.
Sorry Vinay!!!
It seems you are worried about the PJ now and it is visible.. Sad to see you are NOT one among who were lucky in getting quick delivery and with out any trouble... Still dont give up.
Please note that I had enough trouble in online purchase and never give up that, since we are saving hell a lot of money on that...Infact my BR2 ordered in ebay,UK has not reached me and tried to get it for 2months and ended up in vain and got the refund. Also typical my NAD314 stucked with customs for 2 months and atlast i got it.
Too late to think about SYW capabilities... Just advice them where to buy from now and get the things done... Almost every site is having typical prices for the PJ at $1195 or $1199.
I bought my PJ from Projectors From $350 For Business and Home Theater and they are really good but they dont accept international payment.I have an international CC issued in USA and could make the payment for my purchase
It is funny SYW could not have local office or contacts in USA to transfer the payment>>> Visual apex / Projector people / amazon are good choices. From here all the items will be double boxed and will be sent.
Re: Syw
Vinay - I have bought a lot of stuff from amazon in past 2 years- My oppo bd83 blue ray player, many blue rays, an omega watch, some golf clubs, balls and shoes and other stuff -easily upto $7500 - $10k. I was satisfied every single time - so you can go ahead and ask them to order from amazon without any fear - though I am not sure of SYW.
and sorry to hear of your trouble - I am sure everything will get sorted out.
Cheers
Sid
Vinay - I have bought a lot of stuff from amazon in past 2 years- My oppo bd83 blue ray player, many blue rays, an omega watch, some golf clubs, balls and shoes and other stuff -easily upto $7500 - $10k. I was satisfied every single time - so you can go ahead and ask them to order from amazon without any fear - though I am not sure of SYW.
and sorry to hear of your trouble - I am sure everything will get sorted out.
Cheers
Sid
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Torture
Well sri more then being worried i am very upset with the way SYW is handling the matter which clearly shows that their intentions are not in order, i have written a lot of details on this thread and i have told them that if they have the guts come on this forum and reply point by point and i will counter tooth and nail, that is a another story lot of members will also jump in to raise slogans against SYW.
I greatly appreciate the details which you are sharing with me about your imports and their huge problems at times, thank you so much for this.
I agree with you that i should buy from the source where SYW says but these are highly un-ethical practices, who are they to force us in-directly that we can not buy from our choice of source.
SYW should have the ability to realize that when we are saying that we need to buy from our source like visual, they should have not taken the payment from me, first they should have checked with them if they can accept their payment terms like a card or pay pal etc. Once our money is with SYW, then naturally we are at their mercy.
I have strong reasons to believe that SYW has vested interests that i buy from amazon, if this is the truth, then it is a shame.
Among various blunders of SYW, what shocks me the most is that they do not have a policy to transfer money via wire, it is like this that they believe in a policy of not having a lift in building,
On the other hand for 4 to 5 days they were not telling me what is the status of my purchase and now today they were not taking my phone calls, after 7 attempts they came on line, one can always give a usual excuse i had gone for lunch, or mobile got lost, or was in a meeting, these are the usual cock and bull stories, at times their reasoning could be genuine, but the way things are moving who is going to trust.
SYW told me today that they tried to make the payment but visual did not accept, so now SYW is telling me that they will use their local contacts in America to transfer the payment, so now i think this matter should be sorted out by tomorrow morning, but sri the main issue is one should be sincere with their business and have some sense then only things will work all right.
I am sorry to sri and others for such a long post, but i need to say what i want to say so that i can be at ease.
V.
Well sri more then being worried i am very upset with the way SYW is handling the matter which clearly shows that their intentions are not in order, i have written a lot of details on this thread and i have told them that if they have the guts come on this forum and reply point by point and i will counter tooth and nail, that is a another story lot of members will also jump in to raise slogans against SYW.
I greatly appreciate the details which you are sharing with me about your imports and their huge problems at times, thank you so much for this.
I agree with you that i should buy from the source where SYW says but these are highly un-ethical practices, who are they to force us in-directly that we can not buy from our choice of source.
SYW should have the ability to realize that when we are saying that we need to buy from our source like visual, they should have not taken the payment from me, first they should have checked with them if they can accept their payment terms like a card or pay pal etc. Once our money is with SYW, then naturally we are at their mercy.
I have strong reasons to believe that SYW has vested interests that i buy from amazon, if this is the truth, then it is a shame.
Among various blunders of SYW, what shocks me the most is that they do not have a policy to transfer money via wire, it is like this that they believe in a policy of not having a lift in building,
On the other hand for 4 to 5 days they were not telling me what is the status of my purchase and now today they were not taking my phone calls, after 7 attempts they came on line, one can always give a usual excuse i had gone for lunch, or mobile got lost, or was in a meeting, these are the usual cock and bull stories, at times their reasoning could be genuine, but the way things are moving who is going to trust.
SYW told me today that they tried to make the payment but visual did not accept, so now SYW is telling me that they will use their local contacts in America to transfer the payment, so now i think this matter should be sorted out by tomorrow morning, but sri the main issue is one should be sincere with their business and have some sense then only things will work all right.
I am sorry to sri and others for such a long post, but i need to say what i want to say so that i can be at ease.
V.
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The Seven Wondes Of SYW
Hello Sid,
It is very good information that you are giving me that your experience with amazon is rocking, it is organizations like SYW give a bad name to the online shopping world, such people should be boycotted. I too would have loved to deal with amazon because i have a clear reputation to deal only with reasonable brands but the problem was that amazon was not offering the facilities which SYW was offering.
I think situation may not get sorted out so easily because you know it seems that around 8 days ago also they ordered projector from visual and it got rejected, i am wondering if they had really orderd also or no because i asked them the evidences but they never provided, and if they had really ordered than what kind of payment they offered that visual did not take, and then you know sid, last night also the type of payment they offered again it got rejected, these guys at SYW are just making a fool of us, you think visual will have odd payment terms? One of the ways by which the situation will get sorted out is that SYW is in big need of business so no wonder they have advertised on this forum, so i am sure they will have the ability to realize that they can never ever get any business from this forum till my matter is sorted out, while i have now started to thing that people who are saying that they are happy with SYW, are some of them planted members, i hope not?
V.
Hello Sid,
It is very good information that you are giving me that your experience with amazon is rocking, it is organizations like SYW give a bad name to the online shopping world, such people should be boycotted. I too would have loved to deal with amazon because i have a clear reputation to deal only with reasonable brands but the problem was that amazon was not offering the facilities which SYW was offering.
I think situation may not get sorted out so easily because you know it seems that around 8 days ago also they ordered projector from visual and it got rejected, i am wondering if they had really orderd also or no because i asked them the evidences but they never provided, and if they had really ordered than what kind of payment they offered that visual did not take, and then you know sid, last night also the type of payment they offered again it got rejected, these guys at SYW are just making a fool of us, you think visual will have odd payment terms? One of the ways by which the situation will get sorted out is that SYW is in big need of business so no wonder they have advertised on this forum, so i am sure they will have the ability to realize that they can never ever get any business from this forum till my matter is sorted out, while i have now started to thing that people who are saying that they are happy with SYW, are some of them planted members, i hope not?
V.
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Vinay, this is quite common. Many sellers will not accept non-US credit cards and the only way to pay them is through bank wire or paypal. Even if one is ready to pay by paypal, these sellers will only ship to the address registered on paypal.
For Eg: I am currently trying to find a way to buy this subwoofer amplifier:
Elemental Designs: Car Stereo, Home Speakers, Electronics
The company, ED accepts paypal but will not ship to my borderlinx address as the registered paypal address is my Bangalore address. As a last resort, I will wire the money to their bank account.
Come to think of it, it is not the seller's mistake. They have to abide by the laws of the country and Paypal protection rules.
Amazon is easy to deal with and has very good reputation. They ship internationally. But, I think Sid usually buys from Amazon when on his US trips.
For Eg: I am currently trying to find a way to buy this subwoofer amplifier:
Elemental Designs: Car Stereo, Home Speakers, Electronics
The company, ED accepts paypal but will not ship to my borderlinx address as the registered paypal address is my Bangalore address. As a last resort, I will wire the money to their bank account.
Come to think of it, it is not the seller's mistake. They have to abide by the laws of the country and Paypal protection rules.
Amazon is easy to deal with and has very good reputation. They ship internationally. But, I think Sid usually buys from Amazon when on his US trips.
Syw
Well santosh thanks so much for the writing.
i sure understand that some sellers will not accept a particular payment pattern but how is it possible that SYW offered some two payment patterns and both were rejected by visual.
Further as said in my earlier post SYW should have never taken the payment from me till and until they were sure that they can adhere to payment terms of visual.
Furthermore it is very funny that SYW can not wire the money because it is not their company policy, this shall mean that they do not respect a good payment pattern.
On the other hand see the dirty game which SYW continues with, today at around 6 in the evening he told me that he will let me know by 8.00pm if visual has accepted the fresh payment pattern they have offered, he did not get back to me and then when i checked at 9 he said their office has not yet opened and they will open in next 30 minutes, and till now he has not replied, i have sent 3 messages to him, already there is so much of disaster, and they are set to create more trouble, just see the standard of this SYW.
So with all this mess by SYW what do you'll think that i should finally do.
V.
Well santosh thanks so much for the writing.
i sure understand that some sellers will not accept a particular payment pattern but how is it possible that SYW offered some two payment patterns and both were rejected by visual.
Further as said in my earlier post SYW should have never taken the payment from me till and until they were sure that they can adhere to payment terms of visual.
Furthermore it is very funny that SYW can not wire the money because it is not their company policy, this shall mean that they do not respect a good payment pattern.
On the other hand see the dirty game which SYW continues with, today at around 6 in the evening he told me that he will let me know by 8.00pm if visual has accepted the fresh payment pattern they have offered, he did not get back to me and then when i checked at 9 he said their office has not yet opened and they will open in next 30 minutes, and till now he has not replied, i have sent 3 messages to him, already there is so much of disaster, and they are set to create more trouble, just see the standard of this SYW.
So with all this mess by SYW what do you'll think that i should finally do.
V.
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sanjay0864
Well-Known Member
I have never had anything delivered to India from Amazon, but have bought numerous times from Amazon and can assure you that their service, is second to none.
All my purchase from amazon have been delivered in the US either to my friends/family or to myself on my trips over there and I have been buying from them since 2 years. 2 weeks ago I bought 10 bluray discs and they have been delivered to my sisters place in US.
Also my post was for Vinay to have confidence that if a third part vendor like SYW orders from amazon then there should be no delay (if there is delay amazon indicates the shipping date clearly), not to indicate that he should order directly from Amazon. Regardless if Amazon ships to India - then nothing like it - but I do not have experience in this.
Another thing - I have bought 4 projectors from Visual Apex in the past 6 years or so and never had any problem (all were delivered directly to me in the US). My last purchase was a Panasonic ptae900 in 2007 and they replaced 3 units for me because the first 2 had some color uniformity problem. So if SYW says they are having a problem with VA accepting their payment it sounds suspect to me.
Cheers
Sid
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spirovious
Well-Known Member
+ to Amazon as I recently bought my GC5570, HP-ATH-M50,BDiscs, bluray rom & the shipping was fast.Some times cost can be little higher than other sites,but I got free delivery to US.
My Graphic card got delayed for 6days & when I complained,they offer me $5 discount coupan for next purchase & I got few BR mov.Discs.
My Graphic card got delayed for 6days & when I complained,they offer me $5 discount coupan for next purchase & I got few BR mov.Discs.
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SYW Update
Well last night after 8 messages SYW finally replied, but their game continues. The thing is this that they should update me on prompt basis for whatever is the position, as matter is going from worse to more worse.
They are telling me that visual did not accept the payment first time because it was via international card and they had asked for a wire transfer, this is something i already know so they are just repeating for nothing at all. I am asking them a very crucial thing that what payment term they had offered to visual in the first attempt because this card factor is of 2nd attempt, if in the first attempt also they had offered the card, then why have they offered 2nd time also the card.
Further they told me last night that visual will get back if they can take the new payment term or no which is that they will make payment through their America contact, so here again they are taking me for a ride, visual would have told them there and then if this mode is acceptable or no.
It is around 12 working days, till today they are not able to straighten the payment matter, so what kind of a company is this SYW. On the other hand it is a another story in 12 working days they were supposed to deliver me the projector.
V.
Well last night after 8 messages SYW finally replied, but their game continues. The thing is this that they should update me on prompt basis for whatever is the position, as matter is going from worse to more worse.
They are telling me that visual did not accept the payment first time because it was via international card and they had asked for a wire transfer, this is something i already know so they are just repeating for nothing at all. I am asking them a very crucial thing that what payment term they had offered to visual in the first attempt because this card factor is of 2nd attempt, if in the first attempt also they had offered the card, then why have they offered 2nd time also the card.
Further they told me last night that visual will get back if they can take the new payment term or no which is that they will make payment through their America contact, so here again they are taking me for a ride, visual would have told them there and then if this mode is acceptable or no.
It is around 12 working days, till today they are not able to straighten the payment matter, so what kind of a company is this SYW. On the other hand it is a another story in 12 working days they were supposed to deliver me the projector.
V.
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